This heater shipped quickly (same day) and was well packaged. Highly recommend this company

Doesn’t put out a lot of heart and the fireplace portion looks cheap

Lots of good controls. The remote is a little flunky and doesn't seem to always connect

We ordered our electric fireplace 9 months early to take advantage of a sale and so we could build our wall knowing what size it would be, We opened it up 9 months later to find half the fake wood pieces were broke. I called customer support and they said that model and the wood for it were discontinued by the manufacture. I thought that was it but I had sent a email before calling and got a response back by Lynda and then Amy and Amy took care us!! She is sending logs from a different manufacture that should work just fine. I thought this was so nice of them to do as it was my fault for not completely unpacking it once we received it. Thank you and Merry Christmas!

Product is high quality, shipped early, and easy set up and operation. I love the style and colour perfect for my small living area.

Overall I'm very pleased with this purchase.

Works well, but it looks like plastic. They charge $50 to return it, you have to pay for return shipping

Ordering was easy and the product delivered very quickly.

The unit came as described. It’s a beautiful stove and heat a large area. Very satisfied shipping was quick and everything was as described.

This special addition to my home has provided such cozy ambiance and warmth to my space. It has always been my dream to have a fireplace in my bedroom and with this, I can experience the magic of a fireside experience that is also portable and renter friendly!

This fireplace was sturdy, easy to put together, flame, heat, and quality great! Disappointed in the color -"Weathered White" was LIGHT YELLOW!! Didn't have direction to send back as well as it had been put together. Will keep and try to create the weathered White look with some distressing. Color in picture was not the same in person.

Love it. My Keeping room is now cozy and warm. Cats love it too. It’s a better quality than some I’ve seen in stores before. I would buy again. Also ship time and packaging were great.

The fireplace came in good condition, and no damage. We really like the full size traditional appearance of the unit. It creates a very relaxing atmosphere!

NO HEAT!

My fireplace came within a few days if ordering. I will order again when needed. Great product!

Great customer service. The Crackler that I ordered to go with my logs would not work. I called them and they immediately sent another one to me.

Love this heating unit. Looks awesome and heats the living room well.

The appearance of the fireplace is great! There is also no setup or assembly. That is also great. However the sound is terrible. My iPhone speakers playing fire sounds from YouTube sounds better than this. For the amount of money you pay I thought the sound would be much better.

We enjoy the flame variations and the heat. We made the right choice.

Shipped quickly easy set up and use.