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Site reviews

How we present the reviews
Anonymous user
Cathleen T.🇺🇸
Verified Buyer
5 out of 5 stars

This heater shipped quickly (same

This heater shipped quickly (same day) and was well packaged. Highly recommend this company

DEC 18, 2025
Anonymous user
Jacob C.🇺🇸
Verified Buyer
2 out of 5 stars

Doesn’t put out a lot

Doesn’t put out a lot of heart and the fireplace portion looks cheap

DEC 17, 2025
Anonymous user
John D.🇺🇸
Verified Buyer
5 out of 5 stars

Lots of good controls. The

Lots of good controls. The remote is a little flunky and doesn't seem to always connect

DEC 17, 2025
Anonymous user
Paul🇺🇸
5 out of 5 stars

Excellent Customer Support!

We ordered our electric fireplace 9 months early to take advantage of a sale and so we could build our wall knowing what size it would be, We opened it up 9 months later to find half the fake wood pieces were broke. I called customer support and they said that model and the wood for it were discontinued by the manufacture. I thought that was it but I had sent a email before calling and got a response back by Lynda and then Amy and Amy took care us!! She is sending logs from a different manufacture that should work just fine. I thought this was so nice of them to do as it was my fault for not completely unpacking it once we received it. Thank you and Merry Christmas!

DEC 17, 2025
Anonymous user
Joann B.🇨🇦
Verified Buyer
5 out of 5 stars

Product is high quality, shipped

Product is high quality, shipped early, and easy set up and operation. I love the style and colour perfect for my small living area.

DEC 16, 2025
Anonymous user
John C.🇺🇸
Verified Buyer
5 out of 5 stars

Overall I'm very pleased with

Overall I'm very pleased with this purchase.

DEC 16, 2025
Anonymous user
Katie J.🇺🇸
Verified Buyer
1 out of 5 stars

Works well, but it looks

Works well, but it looks like plastic. They charge $50 to return it, you have to pay for return shipping

DEC 15, 2025
Anonymous user
Bruce L.🇨🇦
Verified Buyer
5 out of 5 stars

Ordering was easy and the

Ordering was easy and the product delivered very quickly.

DEC 15, 2025
Anonymous user
Rick B.🇺🇸
Verified Buyer
5 out of 5 stars

The unit came as described.

The unit came as described. It’s a beautiful stove and heat a large area. Very satisfied shipping was quick and everything was as described.

DEC 15, 2025
Anonymous user
Emily H.🇺🇸
Verified Buyer
5 out of 5 stars

This special addition to my

This special addition to my home has provided such cozy ambiance and warmth to my space. It has always been my dream to have a fireplace in my bedroom and with this, I can experience the magic of a fireside experience that is also portable and renter friendly!

DEC 14, 2025
Anonymous user
Nikki B.🇺🇸
Verified Buyer
3 out of 5 stars

This fireplace was sturdy, easy

This fireplace was sturdy, easy to put together, flame, heat, and quality great! Disappointed in the color -"Weathered White" was LIGHT YELLOW!! Didn't have direction to send back as well as it had been put together. Will keep and try to create the weathered White look with some distressing. Color in picture was not the same in person.

DEC 14, 2025
Anonymous user
Michelle S.🇺🇸
Verified Buyer
5 out of 5 stars

Love it. My Keeping room

Love it. My Keeping room is now cozy and warm. Cats love it too. It’s a better quality than some I’ve seen in stores before. I would buy again. Also ship time and packaging were great.

DEC 14, 2025
Anonymous user
David P.🇺🇸
Verified Buyer
4 out of 5 stars

The fireplace came in good

The fireplace came in good condition, and no damage. We really like the full size traditional appearance of the unit. It creates a very relaxing atmosphere!

DEC 14, 2025
Anonymous user
Joe M.🇺🇸
Verified Buyer
1 out of 5 stars

NO HEAT!

NO HEAT!

DEC 14, 2025
Anonymous user
Robin R.🇺🇸
Verified Buyer
5 out of 5 stars

My fireplace came within a

My fireplace came within a few days if ordering. I will order again when needed. Great product!

DEC 13, 2025
Anonymous user
Dianne R.🇺🇸
Verified Buyer
5 out of 5 stars

Great customer service. The Crackler

Great customer service. The Crackler that I ordered to go with my logs would not work. I called them and they immediately sent another one to me.

DEC 11, 2025
Anonymous user
Keith B.🇺🇸
Verified Buyer
5 out of 5 stars

Love this heating unit. Looks

Love this heating unit. Looks awesome and heats the living room well.

DEC 10, 2025
Anonymous user
Brent T.🇺🇸
Verified Buyer
3 out of 5 stars

The appearance of the fireplace

The appearance of the fireplace is great! There is also no setup or assembly. That is also great. However the sound is terrible. My iPhone speakers playing fire sounds from YouTube sounds better than this. For the amount of money you pay I thought the sound would be much better.

DEC 10, 2025
Anonymous user
Dianne C.🇺🇸
Verified Buyer
5 out of 5 stars

We enjoy the flame variations

We enjoy the flame variations and the heat. We made the right choice.

DEC 10, 2025
Anonymous user
Macy B.🇺🇸
Verified Buyer
4 out of 5 stars

Shipped quickly easy set up

Shipped quickly easy set up and use.

DEC 10, 2025
12345
https://www.electricfireplacesdirect.com/ logo

https://www.electricfireplacesdirect.com/

electronics
4.6
|
19,300
Visit online store
https://www.electricfireplacesdirect.com/ logo

https://www.electricfireplacesdirect.com/

electronics
4.6
|
19,300
Visit online store
4.6
4.6 out of 5 stars
Based on 19300 reviews
5
14417
4
3515
3
652
Ratings distribution data table
StarsCount
514417
43515
3652
2268
1448
Total19300
2
268
1
448

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