Order came within a few days. Packaged well. Easy set up. Pleased so far.

Fast shipment!

I waited for notification by E-mail when the product would be again in stock. I ordered when notified, ordering on-line was very easy. Shortly after ordering, I was notified of delivery. The unit arrived in perfect condition and the timing was awesome!

Love it!

I ordered my fireplace on a Friday and it was delivered the next Friday. No issues and easy online shopping.

This fireplace was securely shipped and arrived fully intact. Very nice product and dealer service was excellent!

Some challenges with the delivery - but overall satisfied.

Good value and good looking

Everything about this purchase was smooth! We love the unit and the mantel is awesome. Thank you!

Smooth transaction, got what I paid for in a timely manner.

We love our fireplace, ordering was extremely easy. Very nice selection to choose from & prices are very reasonable. I would highly recommend for those looking for an electric fireplace. You won’t be disappointed. Thanks everyone ⭐️⭐️⭐️⭐️⭐️⭐️

Quick and simple ordering/shipping.

Our first fireplace arrived with major damage to box and the ceramic logs. In contacting company and speaking to Charlene we received no hassle, were asked to submit photo of the unit and damage. Within 3 hours Charlene had another unit ready to ship out. We love the unit, has high quality and provides a beautiful addition to our room. We would highly recommend the company.

We love it so far

Great addition to our home

Everything went flawlessly.

Received an email from Sales Representative Twila to inform me of the sale status of a product I was interested in. Twila was friendly, personable, and helpful on the phone. She provided customer service that you rarely encounter today. I am extremely satisfied with this company.

Very fast shipping abd delivery!!

We love our new fireplace. Shipping was fast and installation was a breeze!!!

First of all, even though I'm giving this 3 stars, I really love it. I am docking one star for misleading product information - it states it can heat 1,000 square feet. That is not true at all. I originally had it in my living room (39x14' room, so about 540 square feet) and I could not feel the warmth unless I was within a foot of the fireplace, even though it was cranked the highest it could go. However, once I moved it into my bedroom and closed the door it heated it quite nicely (probably around 200 square feet). I am docking another star because the plastic logs look so ridiculous fake (a third of each end of them is just grayish white for some reason), and there were chips on them. That said, it's very cute, love the style and color, and perfectly heats up my small bedroom. I also paid extra for the speaker that makes it sound like real burning logs and I love that feature as well. For $20 I feel like you could just make that a feature of the fireplace.