I needed to contact the company about a question I had. I went through the process with a representative on chat. Very helpful. I recommend them.

Wish the logs looked more authentic

Easy peasy. Shipped right away. Arrived quickly.

The overall build process and Tv stand was great. However, certain areas could be aligned/cut better for minimum gaps and even lines

Quick shipping

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Looks and works great.

Very nice I really like it no long wait it came fast nice quality

This is a wonderful fireplace. It has a very nice glow and is very warm. Highly recommend.

Beautiful fireplace log set. Looks and feels amazingly authentic. Fits perfectly and the small unused fireplace in our 1940s home. We love it. Shipping was fast, as well. Thank you!

Good communication and shipping!

Quick

We love our new fireplace. Delivery was fast. Timely response to our inquiries.

Love it! Perfect for chilly New England mornings in my bedroom! Super cute. Got three more for Christmas presents for my adult kids!

Shipping and service, excellent.

The best way to have a talking fireplace

item came quickly and in excellent condition, thank you !! the item is of good quality and looks excellent on the wall, many features to play with !!

Excellent! We received a fireplace that was damaged in shipping. We were quickly given options and received a new one a few days later. Excellent customer service! Would not hesitate to buy from them again.

Wish it had been a little taller, but I love the color and it’s working out great

YOU SENT THE WONG ONE SIZE WRONG TOO