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electronics
electronics
electronics
William M.🇺🇸
Verified BuyerA terrible yet typical experience
A terrible yet typical experience with a drone reseller. The salesman was very responsive until I told him I was going to make the purchase then he started ignoring my questions. The shipping was horrible. Everything I was told about how the shipping was going to occur, was incompetently handled. First my order was canceled because I use a PO Box instead of my home address. I trust the people in my local post office a whole lot more than I do you company. I had to place the order a second time and this was unacceptable. The person who made the decision to cancel my order without even contacting me to tell me why and work it out was incompetent. The shipping agent I was working through didn't follow through with what he told me, and because I was out of town, Fedex began delivering and telling me , because I was not at my home to sign and accept the deliveries, they were going to send the order back to the sender. If they did, I would not be placing the order a third time and would have demanded a total refund. I had to call/email both DN and Fedex 3 times each to get the order delivered to the correct location. It was a last call to a manager at Fedex that finally figured out how to do it right. I could not make this change on my own because your shipping agent shipped the packages with very strict conditions that were not acceptable because it was totally out of my control. DN doesn't hold all the blame for this fiasco, Fedex had their share of bad communication too. The amount of bad communication and shear incompetence within both companies is unbelievable. Needless to say, I will never buy anything from DN and I will never recommend to anyone else to buy anything from DN. That includes my students, my co workers, and other companies I deal with on an daily basis.
