The Gesture chair is generally well-made and comfortable, but I encountered a problem with the seat height. The specifications state that the lowest seat height is 415 mm, but the chair does not adjust below 530 mm. This discrepancy significantly affects my comfort level, as I was relying on the specified adjustability. Other than this height issue, squeaking noises started after a while. The incorrect seat height as listed in the specs has made it so difficult for me to use the chair comfortably. -------------- Update: Returns have been accepted, and the refund process is complete. The support I’ve received has been outstanding, from customer service to brand assistance with their products. As a result, I’ve decided to update my rating.

The order was placed on August 25. 3 weeks was estimated delivery (Netherlands). The message was sent to phone to make an appointment. Only possibility for delivery was 3rd October which was 5 weeks plus from purchase date. It didn't bother me that much. I chose 3rd October. But I got a call that they will deliver earlier on 10th September. Reservation was made but no one showed up. A new appointment was made for 17th of September. No one showed up again. So I cancelled the order. The refund was done within 2 days which is why I gave 3 stars. After all that on 3rd of October orginal appointment date of system their delivery carrier showed up with chair even when order was cancelled. I refused the delivery. It's better to buy from one of their known dealer than steelcase them selves. Chairs are fantastic but Steelcase really need to fix personal order delivery system which is bad since 2 years of reviews I see here.

The carrier could never managed to deliver my product in the Netherlands. So I requested a refund and got the money back in two days.

----- Update ----- I have now received the chair and all is well. There was a bit of a communication issue with the shipping partner but in the end it worked out perfectly. The delivery driver was very friendly and pro active in his communication, he was in contact with me 2 hours before arrival and arrived exactly when he said he would. I have now assembled the chair and its everything I expected the chair to be. So if you order something and you are from the Netherlands, expect to have a bit of patience with the delivery process, or make it easy on yourself and find somebody who knows a bit of French. ------ old review ------ I'm sure the chairs are great, all the great reviews they are getting are clear enough. Its just to bad that i can't experience it because the shipping partner Steelcase uses is absolutely horrible. The shipping partner is Vir by Jr and they ignore emails. The telephone line is a tape that is only in french. And the phonenumber they provide in the communication they send to schedule a delivery apointment is no longer in service. If the chair is as good as the company's ability to pick a reliabe partner i am very worried about my investment. I will give it another week before i will just cancel the order all together.

I absolutely love the chair, it’s just as comfortable as it is pretty! I highly recommend it for a home office.

Actually, my review is 0. I haven’t received the chair I ordered on July 12th! It's been more than a month! The customer service is terrible, and the order status lacks updates. This is very, very, very disappointing. I don’t understand why I received a request to submit my review—how did you even dare to send me a reminder to fill it in?

Haven’t received the chair yet cuz it took 2 month to deliver

Gesture is overall a good chair, but I couldn't use it comfortably due to the height issue. The lowest seat height is written as 415 mm in the specs, however it doesn't go lower than 480 mm. I'd expect it to be adjustable according to the specs. Except that issue I was happy with the chair. Thanks to the customer service for their reaction for the resolution of the problem.

Great experience with Steelcase! Totally recommended. Service and product quality 100/100 ✅

The delivery was excellent, and the chair arrived fully assembled. The delivery time was quite reasonable. I've purchased the Steelcase Amia, and it's fantastic!

Very happy with my new office chair. The delivery took some time but the quality and comfort are superb.

Good chair as expected :)

Good chair. Kinda expensive, but it is a safe choice. Also limited color options and long wait for delivery.

Alles sehr gut. Eingehaltene Lieferzeit, Lieferung, Qualität: So solls sein.

Honest delivery times and product communication. Expensive products, but quality definitely matches.

Very slow delivery.

Das Produkt an sich würde mehr Sterne verdienen. Leider gab es aber keinerlei Kommunikation mehr nach der Bestellung (und Zahlung) seitens Steelcase. Kleine kurze Statusmeldungen wie z. B. Zahlung erhalten, Stuhl geht in die Produktion, Auslieferung erfolgt (via SpeditionX) etc. So habe ich nur durch den Anruf der Spedition erfahren das der Stuhl nun kommt. Ein bisschen wenig nach meiner Meinung

Quality products for reasonable prices.

Hi The headrest was supplied with wrong screws and it’s impossible to assemble it :(

Alles super. Nach der Bestellung gab es erstmal Stille, aber ich wurde dann innerhalb von 2 Wochen angerufen um den Liefertermin zu vereinbaren und der Stuhl wurde komplett montiert bis in meine Wohnung geliefert. Bin sehr zufrieden, es war den Preis wert.