The staff were all very friendly and helpful throughout the process. They did offer me a partial refund as compensation, which I appreciate. However, given the severity of the defects—especially the misplaced bridge—I actually expected a full, cost-free replacement of the instrument, with the company covering all shipping and import costs. While the communication was positive, the resolution doesn't quite make up for receiving a guitar with such fundamental build issues.

The products are great and the service was phenomenal. They were even able to pull in delivery a few days to match my travel schedule. This team is The Best!

Friendly, excellent service.

They respond quickly and are very helpful. High-quality materials. I can highly recommend Ciari.

It’s a great guitar, very easy to play with an excellent sound. The folding mechanism works perfectly. Fast delivery to Austria was perfect.

The time of arrival was as informed. Great surprise that Ciari took care of the customs fares!

All went as I was told it would. I got a little nervous after hearing nothing for about a month, but by then the guitar was nearly finished and I would have heard it was being shipped within a few days. Reply to that effect was quick.

Plays great, stays in tune! I got it in the am and I had a solo outdoor gig through the pa that afternoon. It was a windy fall day and I did not have to tune it during the set! Rode the bus to the gig and I had to keep reminding myself that I didn’t forget my guitar. Something to get used to. Can’t wait to fly with it.

The service was excellent: punctual assistance, kindness, speed of delivery (of course the guitar must be built first. . . something truly special). Detailed and precise costs especially if it is shipped abroad

Great experience.

👍👍

Great service and even answered my silly questions while I waited my delivery. Delivered in 4 weeks expertly packaged still in tune out of the box and bag.

All arrived on time

My experience with Ciari Guitars is there is nothing I need to complain about. Shipping date was announced and FedEx delivered exactly within the announced time frame. Obviously the carton had been transported with care, as no traces of damages existed.

Perfect products perfect guitar

A tad abrupt on the email communication.

Your service and the transfer couln't have been better. It was faster than I had hopen and expected.

My instrument was shipped on time and delivered in perfect condition. Very pleased with the service.

Guitar is excellent and had very robust packaging. It is a large purchase that needs time to build so would recommend sending a check-in email to customers mid build to just to confirm things are on track and that the order is still in the system.

Both the guitar and the strap are top quality! Thank you, and I highly recommend you. Bogdan Zürich, Switzerland