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I lost a straw for one of the water bottles. Reached out to customer service and they said sorry nothing we can do. Won't even sell them. So now my bottle is useless. Kinda shocked really. I did love the bottle but now will not buy from or recommend this brand.

I had one of these and loved it! Got 2 more for Christmas and one of them does not keep things hot at all! Not sure why they are different. I use them everyday one is cold before I get to work.

The replacement lids did not fit the 20 ounce tumblers I already own. They fit the new ones I ordered. But I need them for my ones so they are extraneous at this point.

It was shipped quickly.

I was given a Built BYO tumbler by a coworker at a Secret Santa exchange. I just discovered that when I sit it down on my countertop it leaves a grey ring. There are THREE grey rings on my pure white countertops now because I didn’t catch it until the 3rd time I picked it up as I was putting away groceries and mixing up food in my crockpot on the other side of the kitchen! I have tried Dawn dish soap, Comet, bleach, peroxide, 70% alcohol, steel wool, a Mr Clean Eraser, a scrubber, a sponge, baking soda, and every combination thereof! NOTHING even FADES it! So now my beautiful new pure white countertops (I just moved in the house in October) now have nasty, random, grey rings on them and I can’t get them out to save my life! I will never purchase anything from Built. Ever.

Ease of website use and quality products

I bought a lunch bag (black with flowers) while I was in uni and it has lasted me more than 7 years using it DAILY. Things these days dont last this long. Great quality, worth every cent.

Purchased replacement lids for my favorite morning coffee traveler. Delivery was pretty quick. Lids fit like a glove. I'm happy!

The lids are great but why is it so expensive just to get them mailed out….could have just bought a new tumbler for that price.

They were quick to send the replacement when I ordered.

Perfect size and arrived quickly!

Very unhappy! Both of my Built water bottles leak like sieves. I’d give ZERO stars if it was an option.

Perfect replacement lid!

PRODUCT CAME IN A TIMELY MANNER

Replacement lids for the 30oz tumbler were packed well but did not fit the tumbler. Gasket section was too large to fit into the tumblers lid channel. Called Built and their response was it should fit. My question was, did anyone actually do a quality test to insure suitability? Only recourse I was told to use the website to arrange a return.

This keeps everything either cold or hot most of the day!

Great item

I got one of the 30oz tumblers and the first day I went to use it( day after I got it in the mail) the lid was cracking I was super bummed but tried there warranty, thinking it was going to be a hassle but they were super fast at replying to my request and I sent them the broken one and they sent my a whole new one! Best customer service I have had in awhile! Thanks Built!

Everything about replacing the lid to my 30oz travel mug was easy and efficient. So glad to know I can do this!