Shipping was as expected and items were well packaged. Customer service is generally excellent.

Excellent product

Quality products by a Quality Company!

Good start. Like it as much as my old Tumi.

Love this backpack. It’s got so much room and pockets that actually make sense. Love it! Can’t beat the warranty either.

The shipping was great! it was sent to my address in Mexico, and only took two days to get here.

My experience with Briggs and Riley has been great and I love their products❣️

I ordered this bag just one week before a planned trip and it arrived in just 2 days, giving us plenty of time to get acquainted with its features. It lived up to all our expectations!

great!

As usual, no surprises, complete satisfaction.

Nice luggage

Ordering and receiving the suitcase went super fast and I will be buying more products.

Love the quality and the expansion feature. The fact that it has a lifetime warranty is beyond expectation

It was great how easy the repair was.

I’ve been using the Briggs & Riley Medium Expandable Briefcase for work travel, and while it’s a solid, well-made bag, I expected a bit more considering the premium price point. The materials and overall construction feel durable, and it has the clean professional look I wanted, especially for airline and business travel. The organization is decent and the bag feels sturdy enough to hold up over time. That said, the bag feels smaller than I anticipated, especially once you start carrying the essentials like an iPad, chargers, paperwork, and a few personal items. It’s functional, but it doesn’t quite have the spacious or premium feel I was hoping for at this price. Overall, it’s a good briefcase and certainly not a bad purchase, but I wouldn’t say it completely lived up to the expectations that come with the Briggs & Riley name and cost.

great experience

Great customer service. Responsive and very helpful.

Great company. Great luggage!

Rugged Construction, lifetime Warranty

I contacted customer service to make sure I was ordering the correct replacement wheels because I couldn’t find the exact visual match and because my suitcase is discontinued. The rep was very helpful and pointed me to the correct replacement.