As usual, no surprises, complete satisfaction.

Nice luggage

Ordering and receiving the suitcase went super fast and I will be buying more products.

Love the quality and the expansion feature. The fact that it has a lifetime warranty is beyond expectation

It was great how easy the repair was.

I’ve been using the Briggs & Riley Medium Expandable Briefcase for work travel, and while it’s a solid, well-made bag, I expected a bit more considering the premium price point. The materials and overall construction feel durable, and it has the clean professional look I wanted, especially for airline and business travel. The organization is decent and the bag feels sturdy enough to hold up over time. That said, the bag feels smaller than I anticipated, especially once you start carrying the essentials like an iPad, chargers, paperwork, and a few personal items. It’s functional, but it doesn’t quite have the spacious or premium feel I was hoping for at this price. Overall, it’s a good briefcase and certainly not a bad purchase, but I wouldn’t say it completely lived up to the expectations that come with the Briggs & Riley name and cost.

great experience

Great customer service. Responsive and very helpful.

Great company. Great luggage!

Rugged Construction, lifetime Warranty

I contacted customer service to make sure I was ordering the correct replacement wheels because I couldn’t find the exact visual match and because my suitcase is discontinued. The rep was very helpful and pointed me to the correct replacement.

We absolutely loved this piece of luggage. This was our first trip using it, and it performed exceptionally well on our travels to London and back. One of the biggest advantages was the expandable design. We definitely overpacked, and the extra space came in handy not only for our belongings but also for the items we purchased during our trip. Despite being packed very full, the zippers worked flawlessly with no issues at all. The suitcase offered plenty of room for everything we needed and remained easy to maneuver. Even when it became quite heavy, the smooth-rolling wheels made it feel much lighter than it actually was. The multiple handles were also a huge help when lifting and moving the luggage through airports and into vehicles. We also appreciated the built-in TSA lock. It was very easy to set up, simple to use throughout our trip, and provided extra peace of mind while traveling. Another unexpected benefit was how easy it was to spot on the baggage carousel. The design really stands out, making identification quick and easy. Overall, this is an extremely sturdy, well-designed piece of luggage that exceeded our expectations. We are very happy with our purchase, and now we just need to buy another one!

Free shipping and return is paramount today.

Fair price and quick delivery

A solid, well-made piece of luggage.

Briggs & Riley service is great. I've had to had minor repairs done to my carry-on spinner, thanks to airline baggage handlers, and there is never an issue and repairs are always done no-questions-asked. If you are considering luggage without a lifetime guarantee, don't do it!

Didn’t have to call customer service for anything but I’ve heard good things! Shipping wasn’t fast or slow. Free and about a week to arrive.

This is the seventh piece of luggage I’ve acquired from Briggs & Reilly, and by now I can take for granted that the quality will be impeccable. Durability is a given. It all comes down to whether the design fits your particular needs. This backpack is not for daily commuting (wrong pocket configuration) and it’s certainly not for hiking (too heavy). It’s for avoiding checking a bag at the airport by giving you a spacious “personal item” to take whatever won’t fit in your carry-on bag. It is also for easing your way through an airport by having all the right pockets and zippers to simplify getting through TSA. It performs those functions really really well. Also, it looks great — very put together and a little stylish. I love it.

Ordering was a breeze and my Essential 22" Front Pocket Carry-On Expandable Spinner came quickly.

Ordering and delivery were efficient.