What did you lie to be able to replace my wheel at minimal expense and with ease. Thank you for creating such a durable bag that has carried my items around the world.

This bag is exactly what I wanted. The compression is amazing, the handle is stable, the features are well-thought-out, and it is incredibly well made. The wheels are smooth as butter - almost too smooth as it easily rolls away if you're on any kind of an incline. The exterior handle housing is a really nice touch as it means you have a nice flat inside bottom of the bag and don't have to try to pack socks and underwear between the bars of the handle housing In case you're wondering why I didn't give it five stars, it's because of the side handle. I know this seems petty to subtract a star because of a single handle, but IT'S ON THE WRONG SIDE. I've been a business traveler for over 25 years, and literally every other rollaboard I've owned has had the side handle on the right side. It's second-nature the way I pick up a suitcase to put it in the overhead compartment, in the trunk of the car, or on a luggage rack. Except now I have to fumble every time because my right hand grabs air. Why would such an impeccably made bag have such a glaring flaw? Seriously, fix the side handle, B&R, and you've got the perfect bag!

Great service, timely shipping. One of the shipments was lost by FedEx, and Briggs & Riley was quick to respond and replace the shipment.

Got a military discount, speedy service and great communication. Love the bag and will most likely plan one purchasing another soon.

No fuss service

WOW!

We had a display at our local mall for the Briggs and Riley luggage so I knew what I was getting beforehand. The website did allow for the initials to be put on the bag so I opted for that. The work done was very well. My wife went with a plum and I went with a black all wheel spinner carry-on, international size. The packaging and shipping were excellent and everything arrived as it should. Also be sure to register your luggage for the lifetime warranty.

I recently purchased my Briggs and Riley spinner and immediately took it on a trip. I detest checking bags, and this bag is of the smaller, European profile, so I was interested to see if I'd be able to fit everything into the new bag. It was no issue. Everything fit and the bag performed perfectly. From the capacity to the sturdiness, I felt comfortable and confident in the product. I'm planning to buy two more - one for my wife and one for my daughter.

Shipped quickly, well packaged. No complaints

The bag arrived very quickly and was strategically packaged. It was in perfect condition and ready to use.

As a frequent international business traveller I need luggage that's rugged, reliable and looks good without being too flashy. My B&R baseline luggages (25", 21" and Cabin Bag) have done over a million miles between them and still look great. Every now and then a castor or wheel can break, but with free lifetime global warranty I've had no issue gettings repairs or spare parts in multiple countries. Highly recommended!

The process was smooth

I bought this backpack to take on the many trips I’m doing during retirement. It’s lightweight but still sturdy. It’s very stylish and easy to organize. Love it!

So roomy and sturdy

Super easy to order, shipping was fast and simple and the installation instructions easy to follow. Can’t ask for much more than that!

My bag was delayed in shipping so I missed bringing it on my work trip, but the ordering process was easy.

Excellent quality and design; love they provide actual sizes vs other brands that magically forget to include handles and wheels.

Purchased through the “shop. ” Transaction was seem-less. Shipping was quicker than claimed. Didn’t have to communicate with anyone.

Customer service had to exchange a misordered bag. Process was prompt and flawless

Fast shipping and easy to install.