Ask Ben Character
ask
ben
All brandsHow it works
Homepage
Brands
briggs-riley-com

Explore

  • Brands A-Z

Company

  • How it works
  • About Yotpo
Ben
By
    Ben
    By

    Explore

    • Brands A-Z

    Company

    • How it works
    • About Yotpo

      Site reviews

      How we present the reviews
      Anonymous user
      Fredric H.🇺🇸
      Verified Buyer
      5 out of 5 stars

      As usual, no surprises, complete

      As usual, no surprises, complete satisfaction.

      JUN 4, 2026
      Anonymous user
      IRMA N.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Nice luggage

      Nice luggage

      JUN 3, 2026
      Anonymous user
      John M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Ordering and receiving the suitcase

      Ordering and receiving the suitcase went super fast and I will be buying more products.

      JUN 3, 2026
      Anonymous user
      Lorna M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Love the quality and the

      Love the quality and the expansion feature. The fact that it has a lifetime warranty is beyond expectation

      JUN 2, 2026
      Anonymous user
      Alan C.🇺🇸
      Verified Buyer
      5 out of 5 stars

      It was great how easy

      It was great how easy the repair was.

      JUN 2, 2026
      Anonymous user
      Mark C.🇺🇸
      Verified Buyer
      3 out of 5 stars

      I’ve been using the Briggs

      I’ve been using the Briggs & Riley Medium Expandable Briefcase for work travel, and while it’s a solid, well-made bag, I expected a bit more considering the premium price point. The materials and overall construction feel durable, and it has the clean professional look I wanted, especially for airline and business travel. The organization is decent and the bag feels sturdy enough to hold up over time. That said, the bag feels smaller than I anticipated, especially once you start carrying the essentials like an iPad, chargers, paperwork, and a few personal items. It’s functional, but it doesn’t quite have the spacious or premium feel I was hoping for at this price. Overall, it’s a good briefcase and certainly not a bad purchase, but I wouldn’t say it completely lived up to the expectations that come with the Briggs & Riley name and cost.

      JUN 2, 2026
      Anonymous user
      Stephanie F.🇺🇸
      Verified Buyer
      5 out of 5 stars

      great experience

      great experience

      JUN 1, 2026
      Anonymous user
      Carl C.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Great customer service. Responsive and

      Great customer service. Responsive and very helpful.

      JUN 1, 2026
      Anonymous user
      Rodrick L.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Great company. Great luggage!

      Great company. Great luggage!

      JUN 1, 2026
      Anonymous user
      John V.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Rugged Construction, lifetime Warranty

      Rugged Construction, lifetime Warranty

      JUN 1, 2026
      Anonymous user
      Jennifer Y.🇺🇸
      Verified Buyer
      5 out of 5 stars

      I contacted customer service to

      I contacted customer service to make sure I was ordering the correct replacement wheels because I couldn’t find the exact visual match and because my suitcase is discontinued. The rep was very helpful and pointed me to the correct replacement.

      JUN 1, 2026
      Anonymous user
      Armand V.🇺🇸
      Verified Buyer
      5 out of 5 stars

      We absolutely loved this piece

      We absolutely loved this piece of luggage. This was our first trip using it, and it performed exceptionally well on our travels to London and back. One of the biggest advantages was the expandable design. We definitely overpacked, and the extra space came in handy not only for our belongings but also for the items we purchased during our trip. Despite being packed very full, the zippers worked flawlessly with no issues at all. The suitcase offered plenty of room for everything we needed and remained easy to maneuver. Even when it became quite heavy, the smooth-rolling wheels made it feel much lighter than it actually was. The multiple handles were also a huge help when lifting and moving the luggage through airports and into vehicles. We also appreciated the built-in TSA lock. It was very easy to set up, simple to use throughout our trip, and provided extra peace of mind while traveling. Another unexpected benefit was how easy it was to spot on the baggage carousel. The design really stands out, making identification quick and easy. Overall, this is an extremely sturdy, well-designed piece of luggage that exceeded our expectations. We are very happy with our purchase, and now we just need to buy another one!

      MAY 31, 2026
      Anonymous user
      Michael M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Free shipping and return is

      Free shipping and return is paramount today.

      MAY 31, 2026
      Anonymous user
      George H.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Fair price and quick delivery

      Fair price and quick delivery

      MAY 31, 2026
      Anonymous user
      Craig M.🇺🇸
      Verified Buyer
      5 out of 5 stars

      A solid, well-made piece of

      A solid, well-made piece of luggage.

      MAY 31, 2026
      Anonymous user
      Barbara F.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Briggs & Riley service is

      Briggs & Riley service is great. I've had to had minor repairs done to my carry-on spinner, thanks to airline baggage handlers, and there is never an issue and repairs are always done no-questions-asked. If you are considering luggage without a lifetime guarantee, don't do it!

      MAY 31, 2026
      Anonymous user
      Nathaniel Y.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Didn’t have to call customer

      Didn’t have to call customer service for anything but I’ve heard good things! Shipping wasn’t fast or slow. Free and about a week to arrive.

      MAY 31, 2026
      Anonymous user
      Laszlo K.🇺🇸
      Verified Buyer
      5 out of 5 stars

      This is the seventh piece

      This is the seventh piece of luggage I’ve acquired from Briggs & Reilly, and by now I can take for granted that the quality will be impeccable. Durability is a given. It all comes down to whether the design fits your particular needs. This backpack is not for daily commuting (wrong pocket configuration) and it’s certainly not for hiking (too heavy). It’s for avoiding checking a bag at the airport by giving you a spacious “personal item” to take whatever won’t fit in your carry-on bag. It is also for easing your way through an airport by having all the right pockets and zippers to simplify getting through TSA. It performs those functions really really well. Also, it looks great — very put together and a little stylish. I love it.

      MAY 31, 2026
      Anonymous user
      Jeff R.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Ordering was a breeze and

      Ordering was a breeze and my Essential 22" Front Pocket Carry-On Expandable Spinner came quickly.

      MAY 31, 2026
      Anonymous user
      Kimberly W.🇺🇸
      Verified Buyer
      5 out of 5 stars

      Ordering and delivery were efficient.

      Ordering and delivery were efficient.

      MAY 30, 2026
      12345

      More brands you might like

      Brand image placeholder
      other

      Spellbinders US

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      163.8K
      BigCommerce Prod brand image
      other

      BigCommerce Prod

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      163.4K
      Priority tire Prod EN brand image
      other

      Priority tire Prod EN

      View brand|Shop brand
      Rating
      4.9
      Total Reviews
      116.1K
      http://briggs-riley.com logo

      http://briggs-riley.com

      other
      4.6
      |
      20,139
      Visit online store
      http://briggs-riley.com logo

      http://briggs-riley.com

      other
      4.6
      |
      20,139
      Visit online store
      4.6
      4.6 out of 5 stars
      Based on 20139 reviews
      5
      15821
      4
      1992
      3
      1210
      2
      435
      1
      681
      Ratings distribution data table
      StarsCount
      515821
      41992
      31210
      2435
      1681
      Total20139