All worked well, I fell u have a new bag now!

All handled well from order to delivery

A good company has replacement parts as this company does. Nice to be able to replace a lost wheel

This suitcase looks to be of excellent quality, and the attention to detail gives it a really premium feel. Shipping was also very fast. The only downside is that it's a bit heavier than I expected, though that's probably due to the high-quality materials

Top‑tier quality from start to finish. The craftsmanship is immediately noticeable — every detail feels intentional, solid, and built with longevity in mind. It has the kind of construction that inspires confidence the moment you pick it up. Truly a product made to last.

I love the colour of the bag and the features. Briggs and Riley bags are the best to be found ! Always love my B&R purchases. Thank you !

Quick delivery, solid construction, exactly as described online. I was disappointed the bigger compression cubes don't appear to fit this as well as the bigger models - would be nice if B&R also make a set that fits their medium models.

Fast shipping, good communication

good information, and rapid shipping

Shipping was fast.

Very nice and cool

I was impressed with both the customer support and the quality of this repair kit. The process was smooth and efficient, and the result was excellent. The luggage wheels were restored to like-new condition. This was extremely helpful and saved me from having to replace the suitcase. Highly recommended.

the best quality travel bag I have come across

They're just the best bags. Period.

Fantastic bag. Just the right size and weight. Love it and highly recommend this brand.

It’s a fantastic bag. Gave it four stars since I really wish there were pen slots in one of the inside panels.

Very happy with this purchase. The quality is great. Wheels glide effortlessly.

Delivered within a week. The luggage is beautiful!

Amazing product, Briggs and Riley really does live up to its reputation. Product also shipped very quickly, implying a high level of care for customers here in Canada. Cheers from Yellowknife!

The bag itself is great. My only complaint is the strap that is used to secure the bag to a suitcase handle is very difficult to use.