Easy process.

Wonderful service

My wife loves the ear rings

Jessica was been responsive to my questions and very detailed in explaining the process of getting a custom wedding band created.

The delivery delayed 4 days and from this situation I lost the suprice for the Valentine's Day. .

Your refund policy is horrible

Great experience shopping via BN! Loved the filter and favorites features that greatly helped me refine the search for stones and settings so I could eventually put together the perfect ring for my love. Quality control department ended up contacting me because they found something in their detailed review that required their further involvement and unfortunately then a delay to complete my order, but I must say I was truly impressed by their professionalism in dealing with this circumstance and all their further efforts to ensure I was happy with their resolution - and I am/was. I would suggest others don’t wait until the “last minute” to order your dream piece of jewelry because most/all is made to order - and their quality control department is serious and thorough - I don’t think they’ll ship anything unless it’s absolutely perfect. My engagement ring order took almost two months to deliver. (But an order of amazing bracelets came within a week. ) Needless to say, my significant other remains completely blown away by what she received and feel like I was treated unbelievably well by an informed, professional, detail-oriented team. Impressive product, impressive service and sales support.

Although I did end up buying my wife, a beautiful necklace, blue Niles, return, policy and practices are ridiculous. When I return A necklace on time, I was informed it would be 4 to 6 weeks before I could get a several thousand dollar refund to my credit card. Funny how that works! They demand payment upfront, and I have to wait a month and a half. Poor customer service!

Cancel my order. You pushed back the date so I bought it somewhere else. I will not accept delivery. You are too late.

I bought my wife diamong earrings for our anniversary. One of the guardian backs broke. Part of fhe mechanism fell out and it would not come off her ear. I asked for a replacement. I expected to return the broken back for a replacement. Instead they want me to ship both earrings back and have the post replaced. No idea why. I am windering if they are hoping I will just pay the 60 dollars for a replacement from another company rather than go through the hastle.

Why do you solicit feedback when you never respond and never accept any responsibility? This is a terrible company I will never order from again and will make sure to share my experience.

I used the chat feature to ask if there was a discount available and was told there was. I was connected to an agent who said there was no discount. She then said she was looking at the wrong account and had sent an updated link. It did not however have any discount. I was unable to continue spending anymore time on it.

Earrings are beautiful and just the right size. Shipping is as really fast.

I purchased three white gold/peridot bracelets for my three daughters for Valentine’s Day. The bracelets were beautiful and of high quality. Highly recommend.

Every time I buy from Blue Nile the experience is awesome! My wife had diamond studs and she lost one. This purchase was to replace with a new set and they came with the Guardian backs. They shipped quickly and box presentation is always great!

Great products, price & service

Excellent sales person and great service!

They were even prettier in person, excellent purchase

product is 10% below advertised thickness - BN shaves gold off their rings to save money

Two diamonds fell out shortly after I purchased it. It was a final sale, but they should still honor the quality of their product. But they said it couldn’t be returned because it was a final sale. They lost me as a customer. I actually had also ordered a diamond tennis bracelet that hadn’t shipped yet and I canceled my order immediately.