I received the 0. 75 inch wand and ordered the 1inch. I looked on my order and it says the 0. 75, so I tried to use it. It does not heat up as much as it should and I would have to leave wand on my hair for a minute or more just to get any type of wave. I tried for about an hour twice and couldn’t get anything to hold long. I would not purchase product or recommend to anyone needing a curling iron.

replacement was easy

Thank you! Love your products!

Horrible customer service. I paid an extra $15 per second day service to have it shipped to me by a certain date. It wasn’t shipped for four days and then it took another three days to be delivered after that so it took an entire week to get to me after I ordered it. They insisted it wasn’t late, but it definitely was and their story keeps changing about how the shipping works. None of their stories justify why I paid $15 for a second day service when it arrived an entire week later and they refuse to give me a refund for shipping. They also sent me the wrong size so I will be returning it so I basically paid for $15 shipping for no reason and they are fighting with me about refunding it.

Not a satisfied customer.

Great!

I love my curling iron and wish I could afford to buy more!!!!

Prompt, responsive and helpful.

Good service , return

Shipping too way too long and I did not like the tool (burned my hair) even on lower setting

Best curling irons ever! I have the 1. 25 and the 1. 5 and they leave my hair so shiny and the curls last for days.

It was not the best experience but I finally got my curling iron back.

Absolutely gorgeous. I just opened the package, and the new design is insanely beautiful I cannot wait to curl my hair again!!!! It is so sleek, and looks so updated and perfect Shipping was longer than expected as it got returned to sender and had to be re sent out, and I did have to call and email but the staff who helped were excellent and so kind.

Great customer service!

My curling iron was part of the recall, they replaced it and made everything right

I've got an email after email after email to rate this curling iron. I bought it as a gift for someone. I have no idea if it even works. Stop sending me emails

Love this store and their products

My curling iron was recalled and I was concerned that the process would take forever but I was pleasantly surprised! I received my new curling iron quickly without hassle!!! Great experience!

The return process is so slow. Their policy does say 14 days to process the return but I returned my product December 1st and they are still “processing” my return. I’ve called several times and nobody was able to help. It’s extremely disappointing.

Love this blow dryer lightweight and quiet