Great so far. Very smooth. Perfect size

The game changer

Excellent customer service, very friendly and attentive.

Excellent replacement experience

the best iron out there!

Shipping was fast

My dryer quit working less than six months after buying it. It cost me almost half as much as the dryer to ship it back for a replacement they wouldn’t give me a return label or reimburse the shipping cost.

Fast shipping

Very disappointed with my experience with this company. I originally submitted a warranty claim for my Smart X hair dryer and never received any response or follow-up. Since then, the dryer has continued to have issues and is now experiencing a delayed start despite being well taken care of. I clean it regularly, do not drop it, and handle it carefully, so these problems should not be happening. I submitted another claim today and am hoping for a response this time, but overall the lack of customer service and support has been extremely frustrating. For the price and reputation of this product, I expected much better quality and communication.

I registered my dryer when purchased in a year and a half the heating element broke. My new dryer. Came within seven days and much needed at my 42-year-old business.

Best product ever!!

I’ve had 2 curling irons that died just after the year mark so they won’t replace them under the warranty. They work just long enough so you have to buy another. I need a good curling iron for my job and I will be looking elsewhere

New design does not dry hair the same as old model. Hate the new design. Hard to use due to shut off button changed.

I received the product as scheduled and it was safely packaged.

👍

Fast service!

I had to submit my request two times since they said they never received my first request even though I had screen prints of my submissions.

I really wanted to love this, however, my hair just slips through the barrel and it does not curl my hair. I bought a texturizing spray and it helped a little bit but within 2 hours my curl was entirely gone. I am disappointed as this brand was a recommendation from a friend. I will say that the delivery was very fast.

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My hairdresser recommended Bio Ionic, and I've never regretted my decision to listen. I've purchased both the 1 inch and 1. 25 inch long barrel irons, and could never go back to anything else. It doesn't pull or break my hair, it heats up very quickly, the temperature is the perfect amount of heat, and the long barrel is perfect for my longer hair. 10/10 recommend.