I have not received this project so can’t review

I was forced to buy a second product because when I bought the first one, even though it hadn't been shipped yet, you refused to change the size since a mistake had been made.

Absolutely HORRIBLE customer service. My blowdryer stopped getting hot less than a year after using. They will not send me a new one until I ship mine back. First of all I need My dryer for work as a hairstylist, second of all they didn't even send me a shipping label and want ME to pay for the shipping of THEIR faulty product. The lady was rude and when you email all you get is an AI response. I will never be purchasing from them again. 0/5 stars.

Sent item back for refund. They are “still processing” refund almost a month later. No product and no money. This is fraud!

I have sent the item back for exchange and they will not issue me a refund (almost 30 days now) and I don’t have my product. This is fraud!

Great job with the recall replacement and it was very quick

Returned because not what I was expecting for the price!

I love the tools. But if you ever need to contact customer service, you will have to go through their horrible AI bots first. I even tried to send an old fashioned letter and it came back to me as undeliverable. After this recall, I’m done with this brand.

Still Waiting on credit or refund for a return. Been over a month. Customer service next to impossible to contact and the. They are no help. Basically keep telling us to wait. They have had the return in their possession for 3 weeks based on the tracked package information. Do not buy from them

The curling iron is fine. Purchases it as a Christmas gift and it had to be returned for a different size. That was over a month ago and we have confirmation that the return was received but I have not recieved a refund, credit or a replacement curling iron. So this company basically has stolen over $100 from me. Customer service is difficult to contact and no help even when you do get someone on the phone. Do not buy from this company. Wish I could give it 0 stars.

I love the new version of 10X lightweight BioInic dryer

The clamp is so loose it will not hold my hair tight enough to curl it no matter how much hair I try to curl. Sincerely disappointed in this purchase.

Not impressed at all by the brush. The first one I bought was too big and the second one also, plus they don't add shine to my hair like other good brushes do. Shipping time was average.

Item came quickly and I was updated on the progress. The site had a good coupon code as well.

My recall replacement took a little bit of time but once I contacted customer service I immediacy got help and it came within days.

Great customer service and quick turnaround.

Great curling

Fast shipping.

Great and prompt customer service when I learned my iron was part of a recall.

The feel of this iron was smooth when rolling it, however, the barrel is way to long and the width is way to wide. I have another iron that is 1 1/4 and it is NO WHERE near as wide as this barrel. It's an expensive tool and beware, if you don't like it, the returns are not free, they remove $5. 99 from your refund unless you choose a store credit, then they give you the full amount, I do not like vendors who do that I usually stay away, I missed this one.