The iron looks and feels very professional. The color is even cuter in person. The long barrel leaves curls in my hair with longer separation between the waves. This creates the nice wavy, but not too curly, effect everybody’s looking for right now. I love the lock feature so that when I’m curling my hair and accidentally hit the temperature button, the temperature stays where I put it.

I initially really liked the 1. 25" long barrel curling iron. However, after about a year and a half of use, the clamp hinge where it connects to the barrel broke. Since it only comes with a one-year warranty, there’s no way to fix the issue. The hinge appears to be made of very cheap plastic. I wouldn’t recommend this product unless you’re okay with replacing it frequently, a curling iron should last longer than 18 months. I won’t be repurchasing.

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Great service and fast shipping

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I love this hair curler! It is perfect! It works well for my hair, and my hair holds the curls perfectly! It’s really easy to use too!

At first, the ai agent said it would forward my inquiry about a replacement to the right department. I didn't hear anything until I followed up with another email

The dryer performs incredibly well overall, but the button placement could be improved. Having the controls positioned in the middle of the handle tends to get in the way during use. It would be much more comfortable if the buttons were located along the side instead. Aside from that, it’s an excellent tool. Definitely way worth that money.

Do not buy any products from this company! The first blow dryer I received started blowing sparks out of the nozzle and almost caught my hair on fire. I sent it back, and they sent me another one. Now the high and medium speeds no longer work. To top it off, they want me to pay to send a defective blow dryer back to them—unbelievable! They have lost my business over refusing to provide a shipping label.

Bought this tool approximately 1 year ago. You have to back flow clean in between each client . . . . no problem other than . . . . mine took like 30 sec to even start to clean. Moving foraward the Back flow quit cleaning all together. . . . . . and shortly after it stopped working. I paid just under $400 for this. . . says it has a 10 year warrenty. Called Bio Ionic and now they say I have to go online put additional information. . . . . send it in for inspection. . . before I will know anything. I will never buy from this company again.

I love the Bio Ionic Long Barrel Curling Iron. If you have longer hair or extensions, it really makes styling easier. The longer barrel just works better when you have more hair to work with, and it gives a smooth, polished finish without feeling like you’re fighting your tool.

The warranty and customer service your company provides is 5 star all the way. Thank you

Going through customer service is awful. Kane, bless him and give him a raise

i’ve waited MONTHS for my iron, to hear back from someone. i did receive it now, but the fact i’ve gone months without an answer or an iron is insane. i won’t be re buying from this brand due to this. i’m too busy at work to experience this. doesn’t really seem like anyone cares either. just terrible customer service

Super fast shipping. No damage to my box

The shipping is fast

At first the person I spoke with was not very pleasant. But after that the other people i spoke with were very nice. So maybe person #1 had a off day.

I’m not a person who usually leaves terrible reviews. . & usually there is something positive to say. However, this iron was trouble from the beginning, and the customer service experience was worse. 4 months! It took 4 months to get a replacement. And countless emails. Phone calls that went no where. Literally. I received one call back. I missed the call, by 30 seconds. Immediately returned the call to no answer & a voice mail that went no where. I called multiple times, different days & times. NO ANSWER NO CALL BACK. Now the email is answered by AI. At some point, a human did respond to my email, & I did receive a replacement. I have no idea how long the iron will last. I don’t care at this point. But, I will NEVER do business bioionic again. And will tell as many fellow hairstylists I can.

The delivery was excellent! My order arrived quickly and in perfect condition. Everything was well-packaged, and the process was smooth and hassle-free. Highly satisfied with the shipping experience. DCR

Love this curling iron! It was shipped promptly after ordering. It leaves hair soft and manageable.