It’s pretty hard to do a review since i haven't received my items. I spent almost $200 and bought 6 collars after my friend recieved her and loved them. After numerous attempts contacting this shop I am assuming the package is lost since it gets sent without a tracking number. I did read on the website site it takes 5-7 weeks during peak season which I am assuming that is Christmas and other holidays. I will not he buying anything from them again.

They ignore emails about a missing item, don’t communicate when material is out of stock and don’t issue refunds when shipping incomplete orders. 100% do not recommend

Wish I could leave zero stars. I ordered, and paid for, a collar a month ago. Got an email saying the shop would be in touch when my order was shipped. After 3 weeks, I realised I hadn't heard anything. So I emailed. Then emailed again. Did not even receive the courtesy of a response. I guess I just got ripped off. Will contact my bank. DON'T BUY FROM THESE PEOPLE!

Fast service.

Thank you. We’re happy with our collars & will definitely be ordering more!

Great customer service

Very happy

This is the 2nd collar from Big Paw we have purchased. The best quality and best designs available. We won’t get collars from anyone else.

Lovely

They make the best quality collars and they fit perfectly.

I recently purchased 2 collars and both were made with impeccable workmanship and quality products. The collars are as cute as they look online and my boy certainly looks the part of his “stud muffin”ness. lol.

Lots of great design options on the website!

Inquired about shipping and was responded to quickly!

Then I hit submit and get asked again. . .

This is our 4th collar from bigpaw, they're sturdy, the dogs play and nib at each other, they're easy enough to clean, and they last for a couple of years. Quality is there. One thing to look out for this specific model is that it is not as bright as the pictures - the colors look a bit more dull than on the preview.

Nice well made collars. Love the patterns and materials!

Délivery was long but I did receive my order as I order , also I e mail to ask for the delay and they answer me very rapidely . Very satisfy thanks

Love the collar looks great!

The response for emails was a bit delayed when asking for inquiries about my order, and they didn’t give me the most helpful response, however they were super polite, and they did follow up afterwards. I do understand they are a smaller business so I don’t want to fault them too much. I will be ordering from them again!

NEVER RECEIVED CORRECT ORDER I placed the original order in November 2025 for a martingale collar. I received a collar with a buckle. I immediately reached out to the shop, who confirmed the error on their end. After much back and forth (unable to provide me with a working return label), at the end of January 2026 they let me know I could keep the original, and they would send the replacement. I said that was fantastic. In February I received my replacement - the same incorrect collar with a buckle. I immediately contacted the shop - and they no longer respond. I am VERY disappointed that I never received what I ordered, and how much time it has taken for this issue to not get resolved. I had to go elsewhere to purchase another collar.