There was a hitch in delivery totally beyond their control. I was ok with the delay but would have appreciated better communication about why it was delayed. Am a little disappointed that the zip sack I purchased can't be used unless the wheels are out. [My fault for not paying better attention]. Not great for carrying as a tote. Over all though, extremely clever and well made.

Great product! I look forward to using it on my next trip!

Very nice bag with just the right number of pockets, however, the fabric is rather rough and unyielding. I would prefer a softer, less noisy feel.

Very happy with the customer service response.

Nice lightweight- I had a really hard time getting the material to fold down to allow the wheels to function- it’s a great concept- but if you added 1/4 “ more material, the task would have been far easier- I was frustrated enough that I almost returned the bag- but I wanted to use it for a trip that starts today- wish me luck!

I love my backpack ! Great for all my work stuff.

Awesome backpack, amazing how much I can fit in this bag. and its so easy to organize and find things without emptying my whole backpack. Ordered 2 one for my partner and I. Placed a second order for 2 more the day it arrived for Christmas gifts. . .

Like it very much.

Order arrived quickly. Was satisfied with bag for the price.

The handle came off my rollaboard after 2 years of use. I contacted them and they immediately sent a replacement.

The product was exactly what I had been looking far.

Great product and very durable.

Absolutely live the versatile travel tote bag and look forward to putting it to good use for a future cruise.

Shopping at Biaggi. com was easy. The item received is accurately depicted on the website. The video fully showed the features of the item and how to pack it. Biaggi sent notices about estimated delivery date by UPS and kept updating with the day and time period. Timely communication by Biaggi.

It was great to have this bag for souvenirs on our trip home from Italy.

Excellent bags and customer service

This is a great carry-on bag. I love that it has a built-in bottle holder and an easy compartment to slip in my iPad. I also like the secret zippered section inside for keeping things safe. It is lightweight yet durable. Very happy with this bag.

I’ve been wanting a bag that will serve as a quick weekend bag and also for longer trips to go with my roller bag. It’s exactly what I wanted! Just tried it out. Works great and perfect for organizing! I had a customer service question and the person who called me back was super friendly and helpful. Kudos also for excellent customer service! Rare these days and it made my day! 😀

Wonderful bag great service

This piece of luggage is perfect! It's so lightweight that it doesn't even have to be on wheels. . . . but IT IS! There are compartments every which way, and that's what you need when you travel. My hubs went crazy when he opened the box (I ordered it without telling him). Great quality, great price, don't hesitate to buy one!!!!