Well packed and shipped fast

Love your service and timely delivery

I was spending so much on this gd milk for so long until I found this. Now I have 80+ bottles of milk stocked up. I don’t know why I did this to myself but I don’t regret it. Odds are I’ll do it again.

The product selection is great, but the shipping time is a huge inconvenience for our business.

5star

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The best prices anywhere! Quick shipping. I highly recommend!

Great stuff. Super service.

Great products. Always great service.

We order a lot of product fro Bariata Underground. About every other order is either wrong or damaged when it arrives. Customer service is great, but wish there wouldn't be a problem to begin with.

I used to brag to my friends about Barista Underground's customer service back when you (1) actually published a phone number for customers to call and (2) always had a real human being answer the phone within two or three rings. Your service was AMAZING and I proudly spent my money with you. Now your customer service is essentially non-existent. No, email nonsense doesn't count. I've been a loyal customer for 5+ years, spending tens of thousands of dollars with you, and this is how you say 'thank you'? By giving me some BS email form? I have two thoughts. 1. If I could find another online wholesaler for high-end, third wave coffeehouses like mine, I'd switch to them in a heartbeat. So I'm staying with you because you're the only game in town. Products and prices: good/okay Customer service: absolutely terrible 2. If you care about being in business to actually serve your customers (instead of being an impersonal online marketplace), I highly recommend that the leaders at Odeka/Barista Underground read Anything You Want by Derek Sivers.

Deliveries are occasionally damaged and or very late.

We purchase the 1883 Brand syrups, great selection at a good price. Very fast shipping too!

thank you for your service; orders are correct and shipped in a timely manner.

Good service excellent quality

Fast shipping! Excellent products!! A great transaction. :D

I like how easy the website is to use and they have the best prices I can find

Prices and products are fair on this site, but the website and ordering process is frustrating. My cart does not update when I add items (my routine order is multiple mixed cases of 12, 1883 syrups); it's as if there's a consistent lag on the website or some sort of glitch. I order a great deal of syrups and need to be organized with ordering, so it's very challenging when items do not appear in my cart after taking the time to add them. I order weekly and this is a consistent issue. We are currently searching for another distributer to order from as this has become an incredibly inefficient process.

Business owner

Great promise and service. I like them Thanks