Love this place for all my coffee shop needs. ❤️

Shipping takes way too long for my subscription

Love your prices! I’d love if you added a 32 oz cold cup with flat lids and sip lids tool your drink options 😊

Good products!

You are the most unreliable vendor we have worked with in 8 years of business

items are priced well and convenient but shipping always takes a long time :/

Still haven't received my chai ;(

Great products, great prices, thanks!

Was using another vendor I no longer wished to support and Barista Underground has been great! Customer Service has been very responsive and orders arrive on time or sooner.

Barista Underground is top notch!

The changes on your website have made things a little more complicated and having to purchase certain syrups in lots of 6 is tough on us. Your customer service is great and you do have some of our favorite products! We appreciate being able to do business with you.

Great products, great shipping time!

You’re doing a great job at what you’re supposed to do! wonderful products

We love Barista hustle but some item have been delivered broken. Team is great at responding but we really need product in the shop in tact. Thanks!

It sometimes takes a while to ship. I’ve had an order in for a week with no shipping confirmation yet. Very frustrating. I’m realizing now I need to plan far in advance when I order things.

hello, we have ordered many times and always happy with product and support. I just have noticed ship times are delayed so trying to adjust for that on my end. I also wish you would have more sip through cold lid options. Thanks

You all have the best customer service I have ever experienced! We have had a couple of times where glass syrups have broken in transit (no fault to the packaging, our mail carrier notoriously throws any and every package) and the response time from customer service with shipping details of new syrups was literally within minutes of us reaching out! We will continue to purchase through you all, even if the prices were higher, because your customer service is top notch!

Incredible customer service! I reached out because my address was incorrect and the shipment was stuck at FedEx, they immediately contacted them and had the items delivered the following day, and all other items that got returned to their warehouse got re shipped to me at no extra cost. They also respond to all my emails within a a few hours and were happy to provide a solution! Also the maison routin syrups are delicious!!

very helpful resource.

I've ordered a large quantity of oatmilk several times now. Product shipped fast and arrived with very good expiration dates. My second order was delayed in shipment because it got damaged. I suspect FedEx stabbed it with a forklift. I contacted customer service and the rep immediately set up a replacement order. Issues will arise and it's how a company handles those issues that always sticks in my memory. Barista Underground earned a loyal customer that day.