Excellent customer service. Great products and a pleasure to deal with.

Shipment was quick and very affordable pricing.

Good products. Shipping was always when they say it would ship (2-3 day once order is placed it would ship). Recently, shipping has not been that quick. It makes it difficult when you run a business and you rely on stuff to ship when it states it will. I just think that they need to update it to ship within five days on their website. This is a new issue shipping has been great up until this past month.

The Best!

Great pricing. Fast delivery.

We have been using Barista Underground for about a year now. The first 6 months they were amazing no complaints. Orders came in on time and sometimes quite quickly. Then little things started happening. We would get 1 or 2 boxes out of 6 that were busted. They would send another one right out. Then it started getting worse. We’ve gotten an entire box with empty almond milk cartons. They sent new milk out and it took a while. The last couple times they have shipped our order without the almond milk and then telling us it has a separate shipping without providing the separate shipping information. I don’t believe for one second that’s the case. I believe they forget and then ship it out once we call to let them know it’s missing. This time the same thing happened. They said they were shipping it out right away and then oat milk showed up. So we contacted them again. They said they were shipping it out no type of compensation to make it right since we have been waiting 3 weeks for this order. No rushed shipping or extra almond milk. Today we got a message that the almond milk was returned to sender because it was damaged during shipping. Which means it probably was packed horribly which has also been a thing and it exploded. We have gotten several boxes of exploded milk. This company’s quality is definitely digressing and it’s a shame because we really enjoy their products.

So far so good! I’m really enjoying the chai concentrate!

Rishi Sencha in 250 gm bags is great

Everything came in safe and sound!

Good

Love this place for all my coffee shop needs. ❤️

Shipping takes way too long for my subscription

Love your prices! I’d love if you added a 32 oz cold cup with flat lids and sip lids tool your drink options 😊

Good products!

You are the most unreliable vendor we have worked with in 8 years of business

items are priced well and convenient but shipping always takes a long time :/

Still haven't received my chai ;(

Great products, great prices, thanks!

Was using another vendor I no longer wished to support and Barista Underground has been great! Customer Service has been very responsive and orders arrive on time or sooner.

Barista Underground is top notch!