Always great service, great prices, and fast delivery!

We've had some positive and not so positive experiences. Lately, shipping has taken longer which can impact our operations. We have also received products that were damaged due to improper packaging but also have received expired syrups. While we feel things have been corrected once we reached out, we are debating exploring other options that may be more reliable.

We love to be able to create the 12 pk of syrups and the no shipping with a $125 order. The bottles come packed really nicely also.

I love barista underground. They are so efficient! I get my order extremely rapidly and everything is packaged well. I have purchased from them many times and will continue to do so.

Always easy to navigate the website, whenever we receive damaged product which is rare, customer service is super helpful to replace quickly! Great company

Shipping is slow

Simple and easy to order.

It's the best!

If you have 10+ days to wait before your products arrive, this site is great. But if you want things sooner than 2 weeks after you pay for them order somewhere else.

Had an entire case of oat milk explode. I contacted support and they didn't even have the decency to respond back. As a small business owner, losing a $90 purchase hurts.

new site is hard to use. Orders take too long. I ordered on 7-17-25 no delivery in sight

The ship times vary so much, I wish I could confidently order early in the week and know that I’d have my shipment for the following weekend. 2 weeks to receive an order is a bit lengthy. Also, I’ve received multiple busted/shattered syrup bottles

Been great, thanks!

Shipping took so long at least one week+

Found a good deal on oatmilk.

Amazing and consistent service! Fast Shipping!!

I’ve been looking for a product all over town and found it here at Barista Underground. I was so Grateful for your company. Delivery was on time. Happy customer

Great service and shipping time Order received with no backorders

Ordered sauce & pumps and didn't receive the pumps. Emailed support several time & filled out online form but no response or refund.

I mean, the other recent reviews are already on it, but, the fulfillment is way too slow. It didn't used to be like this, pre-Odeko. Used to use Barista Underground exclusively when it would take 1-2 days to get something in upstate NY. Placed my current order on Thursday and it's still unfulfilled on Monday afternoon. We used to use the Cloosiv app before Odeko took that over, too. I order boba supplies from another company on Long Island and it's often to me in upstate NY the next day. They understand that they literally have one job - fulfilling shipments. Barista Underground, not so much.