It’s a well crafted pillow and I love that it’s made of natural materials. I bought it as I’ve got hip injuries and needed extra sleeping support. It’s done the job, however, because the filler is wool, it clumps up inside in the spaces where I position my legs, and it feels really faffy trying to get the fibers back into a smooth state every day so that the whole inside doesn’t separate completely. This is a design flaw with woolen fillings in general, rather than a unique reflection on this individual product and should be considered. There is a pillowcase sold by this same company to match its’ unique sizing. You won’t find another pillowcase somewhere else. So, you’ll have to be OK with having a bespoke pillowcase made for you if the option on offer doesn’t suit. All in all, when I think about just the product, yes, it’s good, and probably the best option I found in the non-synthetic category, but I would say that the lack of pillowcase options and extra effort I’m going through to make it functional probably makes it boarderline OK. Finally, the shipping was fast and comms were clear. So, green tick for the company.

Service was very good. Nice to talk to a human being.

First class service, duvet hand delivered to our door.

Disappointing

Strange sizing.

I buy 750 GSM wool/cashmier duvet and first night I left impresed how soft and cozy warm was sleeping in London winter where no heating was in room at night, love it!

Ava Innes’ customer service is fabulous! Shipping is fast to the USA. I was also kindly offered a discount to purchase the duvet since I could not participate in the sleep trial due to logistics of shipping and returns in the USA. Thank you for your generosity!

The thickness of the blanket was perfect and made it feel very rich and luxurious. And I loved the red color

Great quality, quick delivery

This product is outstanding.

Purchase and shipping was ok nothing to complain about.

Delivered well wrapped and on time, no problems

Great customer service when I had to inquire about delivery

All totally efficient from start to finish. Wonderful wool-filled pillow and fabulously comforting cashmere-mix duvet. , feels so luxurious and cozy. And so warm! Highly recommend to anyone considering purchasing products ~ I wouldn’t hesitate. Superb.

Outstanding service. Excellent quality cashmere socks. Faultless.

Good communication

Great socks and super service.

Excellent service

First class service. My query was answered straight away, and the product was delivered on time as indicated.

Efficient and helpful.