Good costumer service.

Very quick response on order, very quick delivery like always!

Looks great for now

Taste of water is much purer with the filter. Been working perfectly fine since I bought it 3 months ago

Good job, very fast shipping.

correct !!

The counter top unit I have from AquaTru is a great little machine, it filters & dispenses water very quickly. I can smell chemicals in my tap water but after running it through this machine the water smells & tastes clean. I would highly recommend it to anyone who wants an easy machine to use’ that still does the job.

Great!

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It was easy to set up and works well. Not fast and has some noise, but these are not an issue, I fill the tank and then let it work in the kitchen, and a few minutes later there is the clean water in the carafe. A little bit of compromise is the plastic lid of the carafe which is in contact with the water at the end of the filling, this could be improved. I'm not sure if the pipe inside is also plastic or not - I hope not because one of the reasons I chose this model is that it has a glass carafe, I would like to avoid drinking mikroplastics. Anyway, I'm happy with after a few weeks, and the cleaned water has no chlorine smell compared to the tap water.

The product arrived within two days. This set is suitable for a one person household. I use two carafes of water per day. The water tastes better than tap water. The filtering process takes about 4 minutes for a full tank. All in all, a nice set. Keep in mind that one has to replace some of the filters each year or so.

happy

Been using it for couple of months now and we are very pleased it. Clean and pure water for the whole family, recommended!

excelente

I was a bit concerned after reading some reviews about purchases from the European branch. Nevertheless, after watching some videos and reading a lot of positive reviews, I decided to take the risk. It took about 2-3 weeks for delivery from the Netherlands to Bulgaria (Byala, Varna oblast). Order placed on the 9 and received on the 26 of June 2025. The customer support wasn’t great. I requested details on my order the day after I made it, but I never heard back from the support team, even after following up with multiple emails. I tried calling once but got the answering machine, and when I called again a day or so later, I managed to speak with a lady from the support team. She gave me the weak excuse that my email—sent to both of their customer support emails—ended up in the spam folder. I would have believed that in the early 2010s, but not now, especially if that’s your business. The product itself is absolutely amazing. I got the AquaTru Carafe with the alkaline mineralising filter. It was very well packed in a double box. I measured the TDS before the filter at around 200 particles, and after the filter (with re-mineralisation) it was around 50. Very simple to use—it takes about 10 minutes to fill a full jug of about 1. 7 litres. Still haven't figure out how waste water ends up back in the fill tank without some of it being re-circulated and going through the filters more than once. . .

Great products, friendly customer service.

I love this product! We use it a lot and even the kids ask for "the clean water". The only disadvantage I see is that you have to pour away the 1/3 of the water left when it is ready with the filtering.

clean water whenever i need it - can only recommend. drinking, cooking and inhaling or whatever - super happy customer here. shipping was super fast !

Surprised with the custom tax invoice

Shipping good. Reliable. Replacement filters are quite expensive and don't last as long as was suggested by manufacturers at all. That said, the water quality is good. I may look for more cost effective system at some stage.