Nicolas is always so helpful and a great communicator.

Quick response time to my enquiry. Thank you.

good

Excellent service & Great products

Customer Service responded within a day. Thank you

My queries were responded to in a friendly manner, but not particularly promptly, due to the MD being away at a promotion. I would suggest that people do not order using Guest Mode in case their order needs to be changed, as mine did, as it appears there are few people other than the MD responding to these queries. Additionally, as advised on the help page, there is no access to order status to see if it is in the shipping process or not. I was advised that my order would be shipped on Tuesday at the latest, but was not shipped for another couple of days after sending in an order query.

All perfect! service really fast and staff very friendly and helpful!

I had a delay in my parcel and the team at Nihon Ichiban replied quickly and kept me informed, parcel arrived shortly after. Always a very good company to deal with…arrigato gozaimasu….Kane

Issue was solved. Room to improve on speed.

Very fast response on my inquiring on orders. Thank you and I have received my goods!

Incredible service! Quick responses, amazing level of service, informed me of every step of the process from ordering, payment and shipping. Managed to help with various changes as well. If delivery goes well, it will have been a perfect experience.

I visited Japan last june ! We had a beautifull stayed for almost 30 days ! I bought my first Geta shoes in Kioto! Service exellent and shoes great ! Te expirience fantastis and know buying The Getas perfect ,easy , fast , and comunication to ! Thank you for keeping all That service !!!!! If you have any products for sale can you send me catalog ? Purses or something that you make i am sure quality Will be súper !!!! Thank you! Cecilia sommerfeld ! !

All my questions were answered very quickly. Thank you!

o received an answer very quick thx now will wait for my parcel could be an idea to mention the waiting time at otdering and mention that it has to be hand made so it need some patience

Fast reply for email and really nice people

Fast and effective

The person who helped me with my problem was Nicolas Soergel. He was attentive, polite and helped resolve my problem in a very timely manner. I couldn't be more pleased with his performance. In fact, I was so surprised at such a high level of service that I wrote him a brief message of thanks.

I am very satisfied with the service that provided..Very fast feedback when I have question about the shipping and product.Thanks

Quick reply and great support.

I was very happy with the customer service. My issue was solved immediately.