I ordered 3 kg of matches with delivery to Thailand back in the summer, the seller did not include the accompanying documents in the parcel. That's why they didn't give me the parcel. They promised to return the money. I'm waiting for the fourth month. Apparently everyone is having a hard time right now.

Best Customer Service ever (thanks Jalisha). Super responsive and accommodating. I definitely recommend this store and will buy again.

Good

It was a pleasure doing business with Nihon Ichiban. We had an urgent request, that needed to be delivered to Sweden within a week - and Nihon Ichiban managed to deliver the order extremely fast, with good and clear communications and excellent service. I would recommend this company to any of my friends that would like to order high-quality goods from Japan in a reliable, secure and proffessional way.

Friendly, conscientious service from the ordering process through delivery and evaluation.

Received my order after long waiting and all this time I received from the customer support prompt replying.

I was very impressed with the quality of these candles, the packaging is so nice. They arrived quickly in Los Angeles. This was a lovely experience without difficulty.

i was very satisfied from yr prompt reply & kind information

Jalisha was very kind and informed me as to how I could exchange a shirt for the larger size. I am very pleased! Thank you!

Quick response, resolution, and a promise to look into the issue!

I really liked the color, weight and quality. If there was a way to order them with Japanese writing, that would be even better!

The staff were courteous and their response was fast. As it turned out the mistake was mine. I have reordered the item and all seems well I am eagerly awaiting the product. Thank-you

Very good service as I have indeed encountered every time I've ordered things from Japan. A pleasure!

You advised that you cannot ship to me in the USA. I am, therefore, awaiting my refund

Very courteous and explained the problem, which I was not aware of.

The customer service was courteous fast and effective i will very likely to shop here again Thank-you

Excellent product and excellent service!

Your customer service response was immediate, clear, solved the question and -- in addition, with no complications -- allowed me to add an item to a pre-existing order. Thank you!

I contacted your customer support just to clarify that I couldn't review your service since I hadn't received my order yet. Now I have though – it got stuck in customs. The answer from your support was quick and courteous as I expected.

The customer support I received was excellent! I got a very personal response and was able to sort out my problem quickly and without more hassle for me. I would definitely recommend this company.