The quality is great, but god forbid there is an issue. I received 1 broken item and I had to exchange items I no longer needed for things I did. I returned all items, I never received credit for them and ended up having to pay for these things twice. Once i found the tracking information, and it showed they had received it. I was told that it was past there return date so I would receive no credit. The company was not helpful. So make sure you keep all records, receipts, and tracking numbers.

They had a hard to find trim tile we needed. Price was fair, shipping was fast & on time! Out of 140 pcs 11 were broken. It took a few emails but I was able to get the 11 pieces replaced. Overall I would buy from American Tile Depot again! :-)

I purchased a Thassos White Marble bullnose trim. It arrived quickly and in perfect condition. The trim is of the highest quality.

They exceeded my expectations! When I ordered a replacement switch plate for my bathroom, they asked if I wanted the same polished finish as my previous order. It never occurred to me that I had mistakenly ordered the honed finish. That’s customer service at its finest

The shipping is high but guaranteed. We had some with chips but were usable. They promptly gave us a partial refund. Very satisfied with the product.

Packaged the best of anyone! Haven't used it yet. In a few weeks from now.

Terrible customer service! Ordered a sample and got the wrong one. They refused to reship the correct sample. Waste of $$ and time. Do Not Use!

Shipped timely, delivered about delays

The color of the product was nothing like the image represented and now I'm out return shipping plus 25 percent restocking fees.

Was glad to find this tile on sale. It’s going to be a countertop in a sort of rustic mountain home. It’s beautiful.

I placed an order for mainly one type of tile and then placed a second order for a different type of trim to go with another tile and they “caught” this and called to be sure I knew I had two different types of tile. I was impressed by their attention to detail on two different orders.

Service was fine-just not happy with the product but boxes already disposed of so couldn’t return

I am a general contractor out of the Houston residential renovation market. I was working on a renovation on home 25 years old, attempting to match their Dark Empador and Marble. I searched the entire Houston market, and finally reached out on the Internet to American Tile depot. They had a wonderful array of different sizes and different characteristics of the marble, and I placed my order immediately. The order was shipped from California within two days and I received it four days later the shipment was just as photographed from the website, securely package, so no Marble would break wrapped and boxed with Care. I will definitely order again without concern of ordering something online from a tile company, I do not know American tile Depot surpassed all my expectations.

Shipping and service is 5 stars

Perfect

The process was easy and everything came well packaged

Great service, response and quality.

The tile was beautiful and arrived in perfect condition. They were packaged incredibly well and looked even better than the pictures online.

Great just what I needed

We aren’t home but can see on our cameras that the sample tile has been delivered. Will be back home tomorrow afternoon afternoon and contact you then