I have been building a video system with amcrest customer support technical department. Every time I call with questions they are amazing. My last call 2 days ago was with Charlie k, he was patient with my questions and guiding me to the best components to fit my application. Charlie K and all of the other people I have spoken to on the phone have been polite, patient, and knowledgeable. Customer support means everything to customers. I am so glad I went with Amcrest systems.

just a great experience every single time I deal your this company. Thank you. .

Christine. J was very helpful. She was super knowledgeable & got everything working. A+++++

I just finished an addition on our home and pulled new network cables during the construction process. I ordered new security cameras this week and tried getting them online using the Amcrest Pro app but had no luck. Tony spent an hour troubleshooting possible issues and it appears that somehow the new network cables were damaged. Even though placed 2 cables for each camera in the Unlikely chance one cable might be damaged, it appears that neither cable is functional. This new addition with network cables buried in a foot of sprayfoam insulation, Thanks to Tony, I now know what the problem is and am trying to figure out a way to run new cables ;-(

Charlie was very patient and helpful in connecting my 2 cameras, I could not have been successful without his help.

Becky was amazing. very patient with customers to ensure that the product they purchased works for them. I truly appreciate her time and energy to resolve my issues. She stayed with me until we achieved our goal of getting my remote access working. Thank you very much Becky

Tony was very helpful assisting me to ensure I could connect my camera when I wasn't home to be able to monitor my elderlymother while I'm at work.

Becky did good.

Zara is very professional and helpful. Need more like her. Very pleased.

Becky S Has been a great help in getting my cameras up and running after I installed a new modem, she is the best,

Charlie, gave me very good support on my cameras.

Charlie did a fantastic job and was extremely helpful and patient with ME! I have a hard time of hearing and he was very slow and deliberate giving me information. I TRULY appreciated his help! He is a great asset to your company!!!

Tony was amazing, my cameras were not connecting to my NVR, within 20min he fixed it all, renamed and reorganized everything for me, thank you

Luke was quick and helped me to configure my NVR to only record human motion using Tripwire.

christine. J great job very friendly and extremely helpful

Gary, is very knowledgeable and resolved my issue quickly. His vast knowledge of the Amcrest product set made my experience very satisfying. It turned out that the version of my NVR does not support the Web UI access via Mac OS (only Windows). As an alternative Gary guided me through the process of connecting to my NVR via my TV. Gary's help was exceptional. He went above and beyond to addres all of my questions and concerns. Outstanding job Gary. Customer service was excellent. I'm happy that I was able to get in touch with Gary.

Christine. J help me on several issues I was having with my 7 wi fi cameras. Spent the time to not only fix them but also show me how to keep them working. THAN YOU!

Christine. J I had been having broad network issues since our internet provider changed out our modem. When the modem was switched, i lost all communication on my surveillance. i tried lots of approaches, but none solved the connection issue. t Today i decided to contact Amcrest for expert help. Christine spend more than 2 hours troubleshooting my system to resolve the problem. It was clear that she was used to using Microsoft products, but I have all Mac based equipment. Getting things to work on my Mac systems took a bit more time, but in the end worked. Christine was very patient with my many questions. Two thumbs up for that. Problems solved plus i bought some new equipment!

Gary A. provided outstanding customer service. He assisted me with software issues on 2 computers and resolved both to my satisfaction.

Gary A helped me when I replaced my network router and my NVR couldn't connect. He walked me through a bunch of steps and it ended up being my new network switch was blocking the NVR from obtaining an IP address.