The system is fine, but your customer service reps are not good at or attentive to resolving issues. It takes way too long. It should never take days to resolve. When responding to a help inquiry by email, don't just send a message and then, when the customer replies within 5 minutes, there is no response until 2 days later.

Passwords not working

👍🏿

Very good service. Thanks

Price is good and shipping was satisfactory. However, the replacement model doesn't connect to the Zosi NVR. Additionally, it has no link light and only three lights; compared to the original, which has 10!

There needs to be real time support. Sending emails back and forth is bit enough real time support.

Very cool

Can’t get it to work.

I didn’t receive all of the items I ordered, and on top of that the items I did I order I received and they were damaged

Amy was very nice to work with on questions about my old system. So far I'm Happy with the new one.

Didn’t receive the unit I saw!

I love the DVR, it works great and it was easy to setup remote access.

Try to install several times

Fast shipping

I buy three cameras, just one work and I did send an email and no body responded

Excellent customer service

confusing delivery communication

same

They explained that the shipment would come in 2 separate shipments. Each package was on time, and not damaged at all. We have not opened them yet. Waiting for better weather, so they can be installed outside.

exact product needed - fast delivery