I am 6’4” and 225 pounds. The product came in damaged, however, when I called, they immediately sent out new parts that weredamaged in shipping. So customer service is fantastic. In regards to the chair itself, the cold in the back works nice. However, I barely feel the massage. Whether it’s on low intensity, or high intensity, barely noticeable at all. In regards to the arm rest, tilt, seat, those so far seem to be fantastic. it did take a couple of tries to get the height mechanism to work. I don’t know if that is a flaw, or just that the chair has to adjust to the shock. I felt like I almost broke the tab when getting that to work. the 360° armrest, moves a little too much. However, after watching the instructions, I found how to lock it in place for the most part. all in all, a little pricey, a nice chair, and it keeps up with the other high-end expensive chairs on the market.

Easy to work with via "chat". Lots of info on the website. All questions answered before we ordered the chairs. Fairly easy to put together! No more slouching!

Great customer service.

Love it

The chair is great; just the massager doesn’t fit well.

great job by customer service

Great chair, easy to assemble, but Elemax unit cheap!

Pros: The memory foam seat cushion is great! The adjustability is great! Build quality is fantastic! Cons: the upgraded wherls add height to the seat. Ended up being too tall for my short legs. So, I purchase aftermarket wheels from Amazon. Back rest vrtical adjustability needs two more clicks for my torso structure to get the lumbar support in exactly the right place. Adjustable armrests have inconsistent build quality. Right side moves very freely while the left side is tight and difficult to adjust accurately.

My footrest, in concert with my wing back xChair, completes the most comfortable seating arrangement I have ever used in my 75 years. I couldn't be happier. Thanks xChair! You folks are the bomb! Worth every penny!

Received in great shape

Very pleased with the service and quality of the chair

Was disappointed in the massage thought it would be more the heat and cool is nice and the chair really nice very well made and comfortable for a tall guy

I purchased your chair in December 24. After getting it it was too high. You sent me a lower riser. I still find the chair very Uncomfortable. I am 5'2" and I still have to sit forward on the chair in order for my feet to be on the floor. Because of this my back does not meet the chair. I don't this this chair was designed for short people. I would not buy again

Great chair

Exelent service

Fast shipping. Easy to put together. Very comfortable!

Very happy with my purchase. Took a little bit to assemble but got through it. Now I have a modern chair, it replaced my grandfathers chair. Ironically it says on direction assembly sheet “this is not your grandfathers office chair” thought that was kind of funny. Nonetheless I’m happy that I purchased this brand.

I Am So Please With My New X-Chair Thank You Francine, for helping us to receive my chair in a timely manner from Fed-X!!!

I broke an arm on my chair. I called for a replacement arm and expected to pay for the part. The customer service representative reminded me that the chair comes with a 14 year warranty. She quickly shipped replacement for both arms without charge. I received the parts the following week. I was very impressed with the quality of customer service.

hips feel better now