Great customer service. The fulfilment process was poor; I was billed before the item was shipped and the shipping came 2 weeks late. Plus the wrong accessory was shipped separately. Nonetheless, the customer service reps bent over backwards to support me.

I bought 10 of the X3 Chairs 5 year ago for my office because I was tired of buying my office new chairs every few years. All the employees love them and it has created great employee satisfaction. The chair I was using had a problem within the warranty period of 5 years, and the warranty process was so easy. Totally confirmed my decision to buy these chairs and as we hire new employees - we will be buying more.

Chair is great. Easily adjustable both with the arm rests and the back of the chair height; does not lean very far back though. Was easy to put together if you follow the instruction video on the website. The paper directions weren't as clear and have you doing a different step order than the video so I recommend the video over paper. Not sure if I was supposed to receive the head rest with my order because I did not receive one and I didn't feel like paying another $90 just for a head rest.

Great design, very comfortable

So far so good, we just ordered 3 more chairs

I love the chair. I bought the least expensive chair. But the quality of this chair is by far the best out of any office chair I’ve ever purchased. Well worth the money. I wish I had money to buy the most expensive chair.

Spoke to customer service before purchasing and he was honest and very helpful. Had several questions which were answered and me pick out a chair.

I was pleasantly surprised to get this chair, I have to be honest…I was a little skeptical it might be a bit of a gimmick…I was wrong! It’s a quality built super adjustable and amazingly comfortable beautiful chair! I love it! The fact that it’s authentic real leather is what I’m truly happy about…my last chair was from Crate & Barrel, I loved it. However, after 18 years, what I thought was leather was actually “pleather”, or whatever they call it and it started flaking off, like it was shedding and looked terrible. I was going to have it reupholstered with a quality leather hide, but I convinced myself to try this chair instead. I’m glad I decided that, because now I like this chair much more because of it’s fantastic adjustability. You won’t regret this chair…I may buy my Son one for Christmas… I absolutely love it! You will too!

quick turnaround for the replacement arm rests.

Chair exceeds expectations

I love my X-Chair and I needed replacement arms due to accidental damage to one of the arms. The new arms have been upgraded to the max. . . Wow! I have used the same X-Chair for almost 5 years and it's still rockin'! Still the best out there!!!

Fast shipping and helpful instructions!

Shipping was quick. . The chair I love. Headrest not so much. I am short and doesn’t adjust to where I would like it

Perfect for those that need a firm comfortable chair with back and hip issues

Really happy!

I am very satisfied. I always had back aches at the end of each day from my my office. My wife finally suggested that I sit in her Xchair and try it out. I did and then I purchased one of my own. And I love it. I highly suggest you get one too.

Very happy, amazing customer service

Better than expected

Replacement armrests arrived promptly.

Easy assembly. Quality material. Not flashy but elegant.