Delivery was fast. The first set was not the right fit. With specific instructions, they remade and replaced the orthotics at no charge. I am happy with the final product.

Great company to work with

I'm so glad that I tried out Upstep, rather than going back to my podiatrist and spending 3x more for orthotics. The whole process was so easy. I answered a few questions on-line, received the molds a few days later. The mold instructions were easy to follow and after I sent the molds back, I received my shoe inserts just a few weeks later. I've used them every day for a couple of months and I really like them. They fit the shoe perfectly and have held up to many miles of walking. Because they are so much less expensive than my previous ones, I can have several pairs so I can leave them in the shoes, rather than moving them from shoe to shoe. Also, I can let them air out after a long walk in Florida heat. Thanks for the great product and service!

Completely satisfied with the upstep product.

The process was easy and the result was great. I have an issue with nerve pain in one foot which I disclosed within the ordering process. When the inserts came, there was this strange-looking raised cushion part on that foot. I thought ‘no way this will work’. But I gave it a shot and I am so glad I did because I notice no pain/discomfort while in my shoes. I still feel sore barefoot but that is to be expected. I’d definitely order from upstep again!

The inserts have worked from the very first day. I highly recommend them for people who have foot problems.

UpStep customer service and the podiatrist helped me get my order right for me. Not just an insert for everyone but custom for my needs....Thankyou !

Great orthotic that required no correction by UpStep once I received it. The 4 -star rating is for the amount of time it took to receive my inserts

Your insert solved a pain in my foot have had for decades. I bought 4.

The process was simple although delivery was delayed due to covid19. The best part is the product. Theses orthodics fit my feet and shoes perfectly. I ordered the sport type and find them much more breathable then my 20 year old orthodics. I'm very happy and I didn't have to go to a podiatrist!

I am thoroughly happy with my orthotics, plan on ordering more.

Fast and prompt response when I had an issue with the fit in my shoes. They were able to send a replacement pair very quickly and I'm pleased. Thanks again!

So easy and convenient, and the wait time was no different than from my in-person orthotist but the savings are huge. Quality workmanship and good value. Fit great, feel great. I will definitely order again and highly recommend.

love the mix of foam imprints, questionnaire, & shoe pic to best form a truly custom product. i have lived w/ back pain since my 20's & this is the most relief i've felt outside of a chiropractor visit. thanks!

A+

Amazing! Wish I got these insoles years ago. Years of foot pain is gone.

These inserts are heaven sent. Before receiving them my whole body would hurt after a day of work now no pain. Thank you

Fit like a glove

I absolutely love my new Upstep orthotics. I was prepared for an adjustment period but was surprised with immediate relief on my very first run. I have struggled with plantar fasciitis and strained ligaments in both of my feet. I have been to Orthopedics and even with periods of rest I continue to get reinjured. With the new orthotics I am running pain free. It came at such a crucial time as well. I live in NYC and during the pandemic running is one of the few activities I can do in the City. I am so thankful to have these and recommend them to everyone who struggles with foot pain. Additionally, I appreciate all of the educational material Upstep sends as well. Thank you so much!

They have worked wonderfully so far!