Scott did great resolving my shipping conundrum and setting up a cart for me. Very kind, very pleasant, very helpful. THANK YOU :)

Sent two mg color and fixed the issue quickly and sheets are so wonderful. Soft, durable, and do not slip

Don’t like it. Would like to return. Give instructions for the return please

I'm pleased with my entire purchase. Everything arrived at the same time.

I was hoping to replace my favorite pillow that I bought years ago and the pillow I got was way too firm so I had to return it. Unfortunately, they gave me free pillowcases, which they wouldn’t let me return and then charged me for with the return of my pillow so I’m out $45 from “free” pillowcases that I didn’t want and shipping and I didn’t get to replace my favorite pillow. I would’ve been so happy if they were still making my pillow!

Received purchase promptly!

Our pillows smelled bad when we opened them - very bad. We assumed they were maybe "de-gassing"?? Left them in an open/dry space for a week and they still reeked. So then we decided to run them in a delicate dryer cycle for a couple hours after removing the covers and unzipping them. They continued their stinkiness after that. So now 10 days after that we left out in a dry open area they still stink. Tried the ChatBot with no success as to how to de-stench them, then received admittedly prompt but unexpected email and phone calls from a customer service agent who, once we called back, was giving off perturbed vibes that we didn't see her emails or accept her 800 number calls (does anyone answer those still?). She said it usually took a couple weeks for the smell to go away and first suggested we just go ahead and file a warranty claim, then wanted to transfer me to a manager when I told her I really just wanted her to support my efforts to actually KEEP the pillows. She then actually began a halfhearted attempt to support us and suggested we wash the external part of the pillow, which we are now doing. We'll see, and I don't really leave reviews so no way I'm wating on the washing machine cycle to see if that worked - sorry. This review will hopefully help someone else to realize these pillows will definitely emanate some smelliness when you get them so don't be surprised. Also don't expect a "thanks for being a customer" attitude from the support bot/human - that apparently also went away with trust in 800 number calls. Crotchety is a word I've never said or written until now.

Great I love them

Pillow arrived on time and no hassle with ordering. Was good experience.

lowk when u wash w regular detergent, the color comes out and after a while smells bad but if you buy a special laundry detergent made for silk it will be good and fine. i love the quality, very nice and beautiful on my bed

I do not understand why you will not ship to Alaska.

Great job!

Love the sheets. This is my second set. My only concern is once I completed my order, I had no communication on shipping and delivery time. They were just delivered and left on my doorstep.

Wonderful company

Poor choice. Not worth the $.

Great service ,amazing products and fast shipping.

I just submitted my review

Smooth purchasing, arrived promptly and in good condition, thank you.

Customer service response to my question was good and the shipping was fast.

This pillow has helped with giving me the best and most comfortable sleep I’ve had in a long time! I especially love the cooling side of the pillow since I tend to have hot flashes while I sleep , it actually helps to keep me cool !