Well done NexGen

thank you Alexis for resolving my problem quickly

Great service from Matt swapping our phones over to our new NBN service. Your time, patience and knowledge was much appreciated.

Richie Menezes was fabulous in helping us arrange our on hold recording. I had delayed for ages addressing the issue after acquiring our lovely new Nexgen system and when I managed to organise it, Richie was very quick to send me the link again. The process was simple and the end result fabulously professional. Congratulations.

We've been experiencing some difficulties with our internet due to an exterior interruption. Nik from Nexgen was on the scene and had us up and running in no time. He knew exactly what the problem was and got it sorted out with little fuss. His knowledge and extremely courteous manner is very rare these days. Keep up the good work Nik!!!

Alexis provided great support when needed.

Appreciate the quick respond, we needed the phones and internet to work for our business which suddenly disconnected, and Alexis thoroughly guide to find the problem. Even thought, turned out It just that somehow the cord was unplugged from the power point, yet she still checked and double checked to make sure everything is working well. Keep the good job Alex!! ;)

Alexis is very knowledgeable and helpful, very satisfied with her service. We appreciate your help for solving our modem issues and got our WIFI back up & running.

Alexis provided an excellent service. She is very knowledgeable and able to solve our issue with the modem. Appreciate for your helpful guidance to get our Wifi and phone system back up and running!

Great service, stuck with the problem until it was fixed.

Great communication and solved my problem

Raymond Wong was tasked with setting up our softphones for working remotely. Raymond worked tirelessly with our IT provider and remained very proactive through the whole process to get the issue resolved. He kept us informed every step of the way, and pushed our IT guys along to get this sorted out for us. Thank you Raymond, great work, wish all our providers were this diligent.

Nexgen have provided amazing service from the initial phone call with Annie, right through to the installation & backed up further with the training completed by Tania. At no stage have we been left out of any of the decisions in creating our custom telecommunications setup for the business. Highly recommend giving Nexgen an opportunity to see if they can help you save against the larger Telecommunications Companies. Thank You

we have experienced our first internet failure since moving to Nexgen, Alexis Dominguez was the customer service rep looking after the problem. she has tried her best to carry out all the testing to find out what was the cause of the problems. I was updated with the progress regularly by Alexis which is pretty impressive. She advised that she will need to organise a tech to come on site to fix the problem. She said all the tech were busy which it might not be able to be done on the same day, but she will try her best to organise someone if anyone available. Nik Merkas the technician came in at 5pm and fixed the problem for us. Alexis was still following up at 5:30pm just to make sure everything is good after Nik fixed the problem. Thank you Alexis and Nik for your great service

Once again Alexis has provided fantastic customer service and sorted out our phone and internet issues. From the first phone call I knew Hardys Haulage woudl be well looked after by Alexis. The attention to detail and the urgency in which the issues were dealt with is a credit to Nexgen and Alexis. Nexgen are lucky to have someone so customer focused and on the ball. Thank you again.

Thanks to the Business Telecom and Alexis our customer service agent for the assistance and follow up's to make sure we were completely satisfied.

Alexis was very great to deal with & very patient , we appreciate all the help she gave us to get wifi back up and running. Thankyou so much for helping.

Thank you Alexis for your prompt assistance and follow up. Greatly appreciated.

Alex was attentive and ensured NBN was back up ASAP. Can't complain.

Alex was very professional and friendly in handling our issue. Her communication was great and her followup excellent. I was very happy with the service and result.