tech support is fantastic

always great service

We are happy with Nexgen, their service and happy with the new phone system. All our phones were replaced quickly without fuss or issues.

If ever in need to make contact with Nexgen they are very helpful and solve my issue

good service

Good communication and organisation. The technician was on time and implementation without causing any downtime for us... Thank you

Chadi and Adam came and installed the CISCO phone system in our office. We were very pleased with their professionalism and expertise. They were very quick and responsive and provided excellent customer service. Highly recommended as a team.

Nexgen is a good service, and they provide a good technical support whenever we have need it.

Excellent service, no complaints

My client had a faulty modem that needed resetting and assistance from Alexis helped get this configured and the business to get up and going again. Thanks Alexis

I suddenly lost wifi and Alexis was very understanding of my difficult situation of having to be at the place constantly to provide her the wifi status. She provided alternative solutions such as being able to reschedule and regularly check up with me to see my availability so that we can fix the wifi issue together. She also left text messages to let me know about the progress of the problem when I was too busy to pick up my phone calls. Overall, Alexis was understanding and flexible in resolving my internet issues.

Alexis at nexgen helped us restore phone lines and internet as best she could with the limitations of the NBN service.

Stayed with us until the issues were solved. Thanks for your assistance Alexis.

We went with Nexgen after talking with the sales representative Manny who discussed our needs and set the paperwork in motion. Brian V kept us up to date with the installation information and with in a couple of weeks we have our new phone system installed. Benny ( technician ) was excellent to deal with during the installation. There was no down time on the phones we had lots of questions and he had all the correct answers. Thank you to everyone involved with our installation. Fabulous work.

We had lost our internet and Gerald was amazing and patient, helping to successfully solve or connectivity issue. He spent quite a lot of time on the phone with me testing and resetting our system until the issue was resolved. Thank you Gerald.

We suddenly had lost internet and phones, Nextgen were very helpful with diverting the phones to my mobile and kept me updated either by phone call or txt to my mobile as to what what happening. NBN tech was booked and came out the next morning to fix the problem (water in the main box). This was followed up again by Alexis to make sue the issue was resolved.

After the recent QLD floods - we lost power for 8 days. Our phones were automatically diverted to our mobiles as soon as the power went out. Once power was restored, we still didn't have landlines or internet. I rang nexgen and was put through to Alexis who followed up daily with either call or text to let us know what was happening. 5 star service - thank you.

We were having intermittent connectivity issues (which took a lot longer to sort out than our business hoped for) and is still ongoing with Billing. However, in saying that, the support from Alexis and the Nexgen team has been A+. They were constantly on the phone updating us throughout the 4-5 weeks, we had numerous Nexgen and NBN technicians visit until the issues were resolved. Their support cannot be faulted.

I wrote and earlier review and spelt his name wrong

We had to do a call out and despite the (to me) high call out fees charged, Taylor’s was a most supportive and professional and efficient technician. Excellent call out experience just bad experience with lock in contract where an old business partner has signed up before covid and during covid out business suffered a lot and no one worked at the office for two years and they would not let us reduce our contract term despite us almost going belly up. They wanted us to pay $6k to exit. So be careful with lock in contracts because they don’t make any exceptions for businesses struggling financially from covid.