Customer service was excellent.

I have been using a DX12 for several years. It's fantastic, I can travel wherever I want. I have been to several European countries without any problems, the new suspension is very much appreciated. The service is incredible, during an accident in California, Michael and his colleague were my guardian angels, they managed to straighten my chair and repair it so that I could continue my trip and enjoy everything, even the great American parks. I can never thank you enough.

We love the chair. Its’ light weight is a game changer. I leave the chair in our van and have the charger plugged into a power outlet in the van to charge while driving. Very convenient. I would offer that the chair is a bit jerky in operation and my disabled family member struggles at times with controlling but that doesn’t stop us from using it. We swapped out the seat cushion and placed a pillow in the back rest to improve comfort and seating posture but otherwise works well for us.

Product was packaged very well and shipping was on time.

I needed a few screws for my chair. I've learned to tighten them but I let that go and lost 2. I ordered these online and they came immediately. I was easily able to install. Thanks!

Staff very helpful

Great product and service!

Overall, great chair compared to 2 I have used. There are a few places on the chair that the aluminum can injure a person with skin that tears easily. This on the footrest when it is folder up and between the footrest and side rails. A user needs to be cautious of this. Battery is easy to access to remove for a flight and install. Seat is very comfortable with a lot of cushion. Joy stick very sensitive and only used in level 2 of power.

Great company and I love my chair. I have had my same chair for several years and it still looks new. I have replaced a few parts over the years but absolutely NO complaints here. I do use my chair a lot when we go out. EZLite Cruiser Company is extremely helpful and is very responsive. When you call you talk to a real person.

Wow

appreciated prompt service and advice

I just bought a new wheelchair, and I couldn’t be happier! It’s incredibly comfortable and very sturdy — the quality is outstanding. The customer service was equally amazing. They responded to my calls, texts, or emails within 30 minutes, which really impressed me. I highly recommend this place to anyone looking for excellent products and top-notch service!

I damaged my armrest and it was quickly replaced by the fantastic team at EZ Lite Cruiser. I have had my chair for 7 years and it is still in wonderful shape. I love it and the entire team.

When I receive parts they are packed so efficiently that there is no way they could ever be broken when you received them. When they tell you the date you will receive them they are always on time & sometimes quicker. EZ Lite is the best company to work with.

This is the second ez lite wheelchair I buy , they are solidly built. I have used my original one often in the yard to garden and also it has travelled a lot all over the world. I was surprised to get a tariff charge on delivery, like many people I thought the Chinese were paying that, lol.

The parts did eventually come, but we were told two weeks and it was more like two months.

I'm very pleased with the technical help result ing in super low speed control

Everything thing ok with order and delivery

Still loving this chair after a few years of owning it. It has worked great for airline trips. Several people have stopped me in stores and asked where I got the chair.

👍