Site reviews
Great product, poor customer service
I ordered a Trektop Pro for my '13 Wrangler to replace a cut and broken canvas top. Having sliding back windows and a glass windshield was the purpose of my choice and knowing that the canvas was supported by durable plastic underneath would prolong the life of this top. For the most part, I really like the top and with the exception of a faulty connection point on the back window that ended up requiring a full replacement of the glass window, the top itself is great quality. My real problem was customer service. I understand that this is a busy season for them and labor shortages are causing issues for most companies, but Bestop needs to revamp their customer service process. The problem was, unless I had left the communication with their customer service team to email only, I would still be waiting for help. The amount of time it took to fix my top was over two months and only because I was the one who persisted in keeping communication active. Had I left it to their desk, they would have closed my ticket and forgotten about me. I contacted their desk, by phone, three separate times and each time I received a "yessir, we will get on this/contact our design team/get this fixed" response from all I spoke with there and they never called me back. I was promised follow up emails after each call to communicate next steps and the only email I ever received from them was a "your ticket has been closed" email when we hadn't figured out a fix. They finally sent me a replacement back window to fix the faulty piece from the original, but not without me doing most of the work. The service team always sounded like they were on their 15th hour of phone calls whenever I spoke with them (even though I called as soon as their desk opened each day). I'll continue to support the company by purchasing their products. I love their tops, but they really need to revamp their customer service process and know that this time of year will be challenging and hire more, outgoing people.
Great product, poor customer service
I ordered a Trektop Pro for my '13 Wrangler to replace a cut and broken canvas top. Having sliding back windows and a glass windshield was the purpose of my choice and knowing that the canvas was supported by durable plastic underneath would prolong the life of this top. For the most part, I really like the top and with the exception of a faulty connection point on the back window that ended up requiring a full replacement of the glass window, the top itself is great quality. My real problem was customer service. I understand that this is a busy season for them and labor shortages are causing issues for most companies, but Bestop needs to revamp their customer service process. The problem was, unless I had left the communication with their customer service team to email only, I would still be waiting for help. The amount of time it took to fix my top was over two months and only because I was the one who persisted in keeping communication active. Had I left it to their desk, they would have closed my ticket and forgotten about me. I contacted their desk, by phone, three separate times and each time I received a "yessir, we will get on this/contact our design team/get this fixed" response from all I spoke with there and they never called me back. I was promised follow up emails after each call to communicate next steps and the only email I ever received from them was a "your ticket has been closed" email when we hadn't figured out a fix. They finally sent me a replacement back window to fix the faulty piece from the original, but not without me doing most of the work. The service team always sounded like they were on their 15th hour of phone calls whenever I spoke with them (even though I called as soon as their desk opened each day). I'll continue to support the company by purchasing their products. I love their tops, but they really need to revamp their customer service process and know that this time of year will be challenging and hire more, outgoing people.
Got the top sooner than
Got the top sooner than promised, very pleased
Got the top sooner than
Got the top sooner than promised, very pleased
Delivery was pretty quick.
Delivery was pretty quick.
Delivery was pretty quick.
Delivery was pretty quick.
The product arrived in a
The product arrived in a timely manner in a secure package .
The product arrived in a
The product arrived in a timely manner in a secure package .
Product was as explained and
Product was as explained and arrived on time. Would recommend purchasing from them.
Product was as explained and
Product was as explained and arrived on time. Would recommend purchasing from them.
Great shipping time.
Great shipping time.
Great shipping time.
Great shipping time.
Great product! Great price! Great
Great product! Great price! Great service!
Great product! Great price! Great
Great product! Great price! Great service!
We are glad to be part of the Bestop Family
All we can say is Happy to be part of the Bestop Family! Great service, great support, great People, alway trying their best to help. Our experience ist all positive. We are located in Germany and needed replacement parts for our Jeep Wrangler Supertop Ultra. No way to find them in Europe. Bestop US helped out quick and with great price. Super fast shipping in 2 days oversea We are glad, we choosed Bestop! Thanks to you guys!
We are glad to be part of the Bestop Family
All we can say is Happy to be part of the Bestop Family! Great service, great support, great People, alway trying their best to help. Our experience ist all positive. We are located in Germany and needed replacement parts for our Jeep Wrangler Supertop Ultra. No way to find them in Europe. Bestop US helped out quick and with great price. Super fast shipping in 2 days oversea We are glad, we choosed Bestop! Thanks to you guys!
This was my first time
This was my first time dealing with Bestop, and it was a great experience.
This was my first time
This was my first time dealing with Bestop, and it was a great experience.
I have no complaints. Received
I have no complaints. Received an awesome top when promised.
I have no complaints. Received
I have no complaints. Received an awesome top when promised.
Great service from Bestop, I
Great service from Bestop, I am in the UK and the whole process was quick and easy, many thanks.
Great service from Bestop, I
Great service from Bestop, I am in the UK and the whole process was quick and easy, many thanks.
Very helpful salesperson
Very helpful salesperson
Very helpful salesperson
Very helpful salesperson
Good
Good
Good
Good
Excellent product. Fairly straightforward afternoon
Excellent product. Fairly straightforward afternoon install. Love the ease of operation
Excellent product. Fairly straightforward afternoon
Excellent product. Fairly straightforward afternoon install. Love the ease of operation
No comment
No comment
No comment
No comment
El envío llegó antes de
El envío llegó antes de lo acordado. Un producto de alta calidad. Tienen un excelente servicio. Voy a seguir comprando con ustedes. Gracias 😊
El envío llegó antes de
El envío llegó antes de lo acordado. Un producto de alta calidad. Tienen un excelente servicio. Voy a seguir comprando con ustedes. Gracias 😊
Very good . Prompt delivery
Very good . Prompt delivery and relatively easy install.
Very good . Prompt delivery
Very good . Prompt delivery and relatively easy install.
The package arrived on time
The package arrived on time and undamaged. I recommend using the YouTube video while you do your install. Great product, I recommend it for your jeep. Tim
The package arrived on time
The package arrived on time and undamaged. I recommend using the YouTube video while you do your install. Great product, I recommend it for your jeep. Tim
We site is easy to
We site is easy to navigate
We site is easy to
We site is easy to navigate
Easy intallation.
Easy intallation.
Easy intallation.
Easy intallation.
