Customer service is awful

The shipping and packaging were great! I did have to watch the assembly video many times to figure it out, but I did eventually get there! I wish the instructions were a little bit easier to follow.

Great customer service, quick response time and friendly.

Everything was ok until I realized my package was damaged. Hopefully it didn’t affect the parts inside.

Communicated well and kept me up to date on shipping

i called the number and they were very helpful.

Initially I had some frustration because the climbing set didn't arrive for Christmas. Now that we've received it, I realize it was worth the wait! The set is made from quality material and finished well. My grandson loves it!

I still haven’t received the order to review but shipping and customer service is terrible

Our toddler absolutely loves the wooden playground and uses it every day. It’s a great way for him to build strength, independence, and to expend his boundless energy when we can’t go to the park. It was fairly simple to complete and put together. My main feedback is that it doesn’t feel sturdy at all, always creaks when it’s being used, and the wood bends too. It doesn’t give the sense that it’s quality wood which is a shame since it was $900+. I wish the wood pieces were thicker, and that the slide side rails were a little higher. It’s fine for him now while he’s little, but I worry if it will hold him when he gets an older. We are hoping to be able to use it for a few years at least.

Great quality, resistant and beautiful

The directions were very difficult to follow

The customer service was excellent. I reached out about getting my jungle gym here in time for Christmas and they reached back out promptly. Professional, kind, and very honest. Plus, against all odds, it did get to me on time! Looking forward to adding accessories to this indoor monkey bar set!

Quick to assist when a part was missing

Horrible service. The company set off the wrong size on their mistake. When we followed up, they asked us to keep it even though it was there problem in the first place. Incredibly disappointing.

shipping was faster than expected. Great quality product.

Great customer service and well built product for our toddler! Your team was able to promptly customize our order before being shipped. We’re very happy with the purchase!

The website, service, and shipping are amazing. I love coming back to purchase from here.

Responsive customer service. Worth the wait for the set.

Quick shipping and great quality product!

Service was very good, the product is extremely well made and durable. The instructions are relatively clear, it took my wife and I 3 hours on Christmas Eve to put together.