I emailed the company three times and tried to call them as well (never got anyone to answer) to change my order from a Jack Skellington brush to a Sally brush. My first email was within minutes of placing my order when I realized my mistake. This brush was for my granddaughter and she likes the brush fine, but why provide an email address and phone number for "help" if efforts to make contact through these channels are futile? I still have never heard a word from the company in response to my request for help.

Never arrived, dead tracking number, no response to emails.

Never received, tracking number they provided is not working, and can’t get the company to respond to email. I can’t speak to the brush but the customer service is terrible.

Great product!

Great brushes and quick delivery!

Shipped very quickly and all four products were correct and arrived to my rural area the next day. However, after they arrived I lost one of the brushes. Great company, but please work on this issue

Thanks!

I have a whole set of your brushes. I love them.

great selling practices, super fast shipping, got exactly what i ordered love their detangler line of brushes (i have 4 or 5 different ones) :)

Love their products! Haven't had to contact customer service, so I don't know what that experience is like. But I haven't had any issues with their products or shipping. (Hence not needing to contact customer service.)

i don’t like leaves.

Great products! A game changer for thick tangly hair.

love! customer service is also fantastic, my order came with a scratch so they sent me a new one without any return necessary

I have especially contacted customer service before the purchase to confirm the size of the brush, and was assured that it is the same as a original one, however it is way smaller and I can't use it now

this is too much to write you guys!

This brush is one of the first brushes I actually got my daughter to use without a fight love them

I got it on time. There were no problems

Customer service is responsive and helpful.

very fast shipping

Quick shipping. Great product. You won’t be disappointed.