Great Customerservice!

Don't see the regular silver or gold brushes. Too bad

My girls say its the best brush they have ever used and they are picky! Thank you for helping us not have to deal with hairbrush fights anymore! haha

Huuuuug

Let me be clear, I absolutely LOVE my shower detangler brush, however, when it broke during normal use, I was very disappointed. I contacted the customer service line and email, like I had done approximately two years prior when the exact same thing had happened. At that time their team was so apologetic and sent me two replacements for my inconvenience. This time when I emailed and explained my dilemma I was basically told tough cookies. I was heartbroken not only to find out, they no longer warranty their product since they now have their own website but that they wanted me to send them pictures to they could send them to their R&D people so it could help fix the issue going forward! My mind was blown! After explaining the brush I received directly from WetBrush was the brush that had failed, I was told since I didn't purchase it from their website there was nothing that could be done! I am hurt that as a consumer and customer, I am not their #1 priority and they want my help to fix their problem but expect me to be okay receiving nothing in return! So after I received this lack of customer service, I reached out to the BBB and will no longer use this product or promote it as I have done for years. Thankfully there are other options. Too bad this company got too big for customer service to be a priority any longer.

Got my merchandise quickly Al ready using my new brush.

All good bought two wish it was more firm

Got the order faster then I thought

okay

Everything went great in ordering and shipping

Good

My order went missing, very bad customer service

They offer 20 percent off that does not cover shipping

Wet brush will not stand behind its products they will not replace if breaks while brushing hair

I have purchased 2 of these brushes both have broke while brushes hair when ask wet brush to replace sent in pictures offered to send broken brushes in. Offered 20 percent off that does not even cover shipping. Wet brush does not stand behind its product.

Wetbrush is quick to deliver and have so many designs that you would love.

Well. I guess I was allowed to check out for an item they didn’t have and they just replaced it with another random product instead. So. There’s that.

I bought the nightmare before Christmas set for my grandkids. They are the best brushes to use for detangling. The kids love them and mom is happy to with no fighting to brush their hair after showers anymore. I have been using wet brushes for years. They are the absolute best!!

Poor product, no response from support.

Awesome