We think the process was relatively straightforward. but it was before Christmas, so about two weeks ago, so cannot really remember.

A good range of water gifts at a range of prices, all guaranteed to help

I was looking for ethical Christmas gifts for friends. Fun and at an affordable price I have paired ‘Bog in a bag’ with ethical toilet roll. Useful for everyone involved and a gift with a purpose. Having done several trips to Cameroon, although a bag of cement sounds a bit boring, I’ve seen basic toilets which need the cement, if you are not going with a ‘long drop’. As for toilets … we all have those friends that this type of gift is a laugh 🤭

Easy to use, plenty of choice, card delivered on time as requested. What more could you want?

My gift card didn't turn up on the date requested. After a phonecall I received a card some five days later. This is a shame as the idea is great.If the delivery reliability could be improved you would receive a five star rating from me.

thanks to the post office the card took longer than expected to arrive

An excellent present, well delivered and greatly appreciated!

Excellent customer service. Easy to navigate the website. Bog in a bag is a great gift!

A really useful gift and easy to buy using the website.

I checked round a lot of charities to find one suitable for a gift. Wateraid ticked all the boxes and was happily received by my friend.

The gift was a Christmas present and has not been delivered yet. I didn't know you had a new website...so my views on both are valueless.

I used this as a stocking filler Christmas gift for a friend. The card arrived in good time and the printed wording inside was exactly as i had asked for. Good job team. Thank you.

My friends were delighted with the gift of a loo to Water Aid. It was very simple and straight forward to purchase.

One of my favourite ways to gift!

Great idea for gifts

Great fun - sent a bog in a bag to a nephew in Eire [lots of bogs there already!] It was very well received! All joking apart, the importance of a reliable supply of clean water for consumption and sanitation cannot be overstated. Thank you for all you do, in parts of the world where this basic need is not met [yet].

Our Church have supported Wateraid for our Lent appeal this year and last. I think you do a tremendous job and I like to pick what my money is spent on. I enjoy looking at the products and how much good they can do. Keep up your fantastic work.

I believe Actionaid are busy but disappointed as I never received the promised acknowledgement - an automated response. As this was a gift I emailed twice to check it had gone. Only got a reply saying they were busy. Fortunately the gift arrived. Still no response just this survey

Great customer support I was so happy with my gift which I bought for my niece's birthday. I will definitely use again for future purchases.

My wife died in December 2020 so I now buy her a charity donation gift for her various anniversaries. I previously bought her a WaterAid set of taps so this time I bought her a WaterAid tool set for installing & maintaining the taps.