Was supposed to be next day deliver. They don’t answer emails. Finally got a hold of them. The person who answered was in the Philippines. They tried to say they have no ship date. Then tried to say wait till EOD . I wanted to cancel since they misled. They were like “we can give you store credit” NOT!!!! Do not order or trust this site!

I ordered earrings on the site on JAN 28, assuming it would easily come before Valentines Day on FEB 14. It was in a "Waiting on Update" status through to FEB 11. At that point, I concluded that it wasn't going to arrive by the 14th, if at all, so I cancelled. All good, right? No. They gave me a partial refund, citing their 10% restocking fee. I'm not here to say that this restocking fee is bogus. What I'm warning you about is that their refund policy says the restocking fee is for Returns, not Cancels. In my case, there was nothing to restock - they just grabbed my money and provided no service. I asked them multiple times for a full refund and they just sent me their Return policy and rejected me.

Shipping was great right on time

Very responsive

Respondent customer support

Took longer than promised. Service was great.

Quick delivery, easy to order, have purchased multiple items from here and will continue too!

Great company, shipped quickly, beautiful gems

Everything came as expected. The box was in a much larger box and very protected.

Excellent response time when purchasing and delayed during the repair process.

The earrings are very nice and arrived early. The description on the website stated that IGI Certs were included. The certs were not in the shipment which prompted my reaching out to Von’s. A CSR replied that Von’s doesn’t certify gemstones but would do so in my case. (IGI certifications have now been removed from the listing). I am waiting to find out the procedure for getting this accomplished. My wife is very happy with her new earrings.

Received the wrong item, got return label and still waiting on my necklace. Cant get anyone to message me. I bought a bracelet and received that in 3 days and that went perfect.

ring took a very long time to receive, and it was only AFTER i received the ring was when i received a response from Von. i believe you need to be quicker on responses.

Your lucky I gave a 2

I called customer service to check on the shipping date and they were very friendly and helpful. Also - the ring arrived 3 days earlier than promised.

Necklace was a good idea but it sits weird on the neckline.

great product, with fast and reputable customer service

Simply stunning.

I will make it a point to warn friends not to spend money here.

I have written overview, and you can read that to hear of my experience so far. It has not been a good one.