I'm pleased with the experience overall. I thought the order and shipping process was okay. The website mentions 'Same day shipping, quick delivery', but for info's sake, my order was processed two days after I placed it. The shipment from California to Texas took about 2 weeks. Not a huge deal, but I was expecting a bit faster.

Just had a service incident and in general very good. However, the vendor used should be the one handling the payment of warranty approved items directly with VMAX and not the customer.

Fast shipping, great scooter. It was missing some parts out of the box

Shipping, customer service and speedy answers to my questions by a human are what makes my purchase even better.

Great product, service and support