need more support

Mehh

The ordering process is easy, shipping fast, method brilliant, progress well communicated, and product received timely. However, the size was off by a centimeter. The process to correct errors does not mean starting over, and it was simple. They did some followup confirmations and quickly remade a new pair, at no cost. And I LOVE them. Easily worth the money.

Despite having to wait a while to receive my inserts, the staff was in constant email contact with me and also very responsive to any emails I submitted.

Took much longer than expected to receive. But they are great

I had a lot of foot pain-beginning of plantar fasciitis (had it before from working on concrete), I went to Good Feet Store and thought they were wanting too much money for what they were selling. So decided to Google search, I ordered the 3 set of insoles from Upstep and noticed improvement after a week and now after 5-6 weeks my pain is gone. It used to be when I got out of bed my feet where sore for a while, now I have no pain. I will likely always use these for the rest of my life.

Everything was excellent from start to finish

Took awhile to get them once I sent the molds back but once I did receive them they are great.

Thank you!

remake was agreed to promptly and shipped as promised. Customer service was excellent

Awesome company with great representatives.

A bit slow on turnaround, but good product.

Very good service

Great wish shorter time for delivery

Always responded in a timely fashion, good service.

I love the orthotics. The wait time should be clear when you order though to set expectations. It was really annoying to be bombarded with promotions in my email while I was awaiting my orthotics.

nice job

noticeable difference

Ready to use right out of the box with great results!

Service was great. But still having trouble with my feet. Can’t tell if it’s the support or my foot.