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Quick delivery and fantastic product! It's the second one we've bought and love them both. Couldn't recommend more highly.

Such an exceptional product…. It will be used in my grandsons nursery , So practical and very stylish

Great quality and fast shipping.

Fantastic product and customer service. So many designs and shapes available. The rugs are thick and comfortable to sit and are easy to clean. Highly recommend.

I thought it was weird that if you open the mat (from the plastic wrapping) then you can’t send it back? How are you supposed to look at it without opening it? Other than that all good

My playmat arrived in an extremely poor state; the delivery box was torn in half and badly ripped in multiple places. For an item at this price point, this was completely unacceptable. Customer service acknowledged that the box was in poor condition and even stated that the courier should not have delivered it like this. However, beyond that acknowledgement, there was very little apology or sense of ownership for the issue. The tone of the responses felt procedural rather than customer-focused. Despite the severity of the damage to the outer packaging, I was told no meaningful action could be taken unless the playmat itself was damaged. The mat is sealed in plastic and cannot be properly inspected without fully unravelling it, which their returns policy discourages, leaving me unable to confidently assess the product while still keeping the option to return it. The only goodwill offered was a £10 partial refund, which felt wholly disproportionate given the value of the order and the condition it arrived in. Communication then stalled, and I had to follow up myself to close the matter. While the mat appears fine from what is visible, the overall experience — particularly the lack of care, apology, and resolution from customer service — fell far below what I would expect from a brand positioning itself as premium. I was left feeling disappointed and discouraged from contacting customer services again.

Shipping fantastic, website good, brilliant product!

Fast delivery and great product

Excellent quality play mat

Great play mat that looks fantastic in my interior. Good quality. Wish I had bought it sooner! Order and delivery were all quick and convenient. Photos very accurate. Would recommend!

Great experience, great product and delivery. appreciated the free SWOTCH mats too!

Fast shipping

Easy to order, quick delivery, excellent product which brings peace of mind with a small child who crawls and falls

Quick delivery, playmat according to specifications.

Great mat! Love how thick it is! Beautiful design!

Bought as a present for my daughter for her 5 month old baby. She is delighted with it.

For the price, I wish it was bigger! Other than that, I really like the rug

Fast delivery, efficient and helpful customer care, optimal packaging. Great playmat!

The product itself is nice and heavy so the quality is definitely there, however it’s been months and I can’t uncurl the sides despite following the instructions on their FAQ page. My kids trip over it at least twice a day which has become problematic since it defeats the purpose of getting this mat which was to protect them from the hard floors. Their website also says not to use abrasive cleaners which I totally get is my fault for doing so, but i was surprised how quickly the top layer of coloring came off. I can’t unsee the discolored damage so I’ve flipped the mat over to use the other side which would have been fine if I liked that design more. I got the Globe Trotter design mat and wish it was more of an ivory or cream versus bright white. Shipping and packaging have otherwise been great!