Store is good and easy to order, shipment fast. Returning an item and getting a refund took long time and had to sollecitate.

Love the little knife and have used it many times

Placed an order more 2 weeks ago and still waiting for my order to be delivered. . .

Excellent knife and reasonably precise delivery protocol.

Website, easy to navigate. Delivery on time.

The Nakiri though expensive is a wonderful bread and pastry cutter. Previous bread knives were fine but this is another level.

Phenomenal knives

I tried to cancel my order online immediately after placing it as I ordered in error. I got an ai response that it was fine to cancel as the order hadn’t been fulfilled but I had been sent to the team for processing. I didn’t hear anything back so sent an email to customer services asking the same thing and got the same AI response. The order was then shipped the next day. I still haven’t received any response from anyone relating to the order. I have been so busy that I haven’t been able to deal with the knife received yet. I am really disappointed in the customer service, particularly as an investor in your company. Previously your customer service has been excellent when I’ve experienced issues with your knives. I think entrusting this important function to AI is a mistake and clearly doesn’t work.

Excellent service and delivery, everything packaged securely

The usual quick service with a really easy ordering process, a very quick delivery, and most improtantly of all, a beautiful knife!

Simple and straightforward proceed… and I am very satisfied with my knife my second Tog) and delighted with the gifts. Thankyou!

Excellent customer service, quick delivery and a lovely knife, ceramic sharpener and little penknife. All as described, I just need to save for the next one now

This was a treat to myself with a promotion. Lovely addition to the kitchen, lovely to use, seems incredibly well made and superb edge. I may have to consider another again.

Best knives I’ve ever owned

Excellent products and prompt service.

5 stars. There really is nothing to fault. Great product and great service. There's nothing more to say

Awful. Quality of product supremely sub par, scratched and gauged, looks like a return, emailed customer service, no response.

Really nice quality knife, couldhave a sharper blade but apart from that really good quality steel with great tip retention. It fells satisfying fidget with

Absolutely faultless,initial delivery was damaged, this was just a few days before Christmas- I contacted the company,sent photos,and received a replacement within 2 days - cannot praise enough ,just incredible service,thank you to all involved .

Fabulous products. So well thought out you can see that many people have considered how the knife would be used and the best blade shape, thickness, angle of cutting edge etc has been put into the final product. The best.