My husband and I moved cross-country from Texas to Boston and took the leap on the Classic with the PillowBoard in king. I’ve owned beds from West Elm, CB2, Article – they were all “fine. ” Nice-looking but not something you’d describe as sturdy after year two. The Thuma is in a completely different league. The Japanese joinery isn’t a gimmick – this thing doesn’t creak, doesn’t wobble, doesn’t shift. It feels permanent. The PillowBoard is genius – it’s comfortable to lean against, looks beautiful, and pops right off for moving. We did concierge delivery (Ryder – they were great) but honestly didn’t need to. Assembly is so intuitive you’ll feel like you cheated. If you’re on the fence between Thuma and another DTC furniture brand in the same price range, just get the Thuma. You won’t regret it!!!

I had an outstanding experience with customer service for my stackable dresser order. One of the six items arrived with a cracked drawer, likely due to a minor impact during shipping flux as the packaging itself was exceptionally well-designed, with thoughtful, protective materials that clearly went above and beyond. I informed the customer service team who responded immediately and shipped a replacement the same day, which exceeded my expectations. I was given the option to dispose of or return the damaged item; I chose to return it, and they made it completely seamless by providing a return label and even arranging a FedEx pickup. Truly top-tier service. Attentive, communicative, proactive, and completely stress-free. On top of all of that. Wonderful quality products. We are very happy with our purchase.

it's no surprise that I'm a returning customer! cant get around the great engineering and smooth attractive look. my bed, shelves and night stands tell the story: well made with care for our ecosystems. best!

Lovely color, sturdy, and simple to put together, but the headboard seems defective or cut incorrectly? It doesn’t lock into the long leg as it’s supposed to, so one side is flush and the other side isn’t. For the price, I’m disappointed in the defect. Curious to see if it’ll affect the strength of the headboard to leg connection, so I’m keeping watch for the next few days.

Love my Thuma bed. I had a high platform bed before and couldn’t get on and off without struggle. My Thuma bed is perfect… will love it for a loooong time.

I purchased the king size Classic frame in Walnut and the build quality is 10/10. With two people, you can have the frame together and the mattress laid on top in under 5 mins tops. With the lego like design, I was a tad bit skeptical when it came to rigidity but this frame is VERY solid and there is no wiggle room at all once pieced together. I’ll be recommending this frame to anyone I know looking for a new bed for sure. I honestly can’t think of any cons. Quality is top tier and assembly is fast. I’m very happy with my purchase.

My experience with Thuma has been exceptional. When one of my items arrived damaged, Thuma customer care team handled the situation promptly and professionally, issuing a replacement right away. Additionally, the customer service at the Soho store is outstanding. The environment is warm and welcoming, and the team is attentive without being pushy. During my visit today, Emily was especially helpful—she was friendly, patient, and knowledgeable, and guided me through all of my questions with care. Thuma furniture is high quality, easy to assemble, and beautifully designed. I highly recommend Thuma for both their products and their excellent customer service.

Our lounge chair arrived with a small crack in one of the arms. I brought it to Thuma's attention and we had a solution that afternoon. Outstanding customer service. Very happy with their product.

We just got the classic bed in natural and the color is gorgeous. I was on the fence about getting the cushion with the head board, so I ordered the swatch to consider getting the cushion later. I’m glad we didn’t get it though because we have a taller mattress and it would have been too much. I’m so happy with this purchase! And I would say once all the pieces were out of the packaging it took maybe 3 minutes to assemble … but getting it out of the boxes and plastic took nearly 40 minutes! But now that it’s here, it was all worth it! :)

No squeaks or squalls. Only take a few minutes to put together once all boxes are opened. Holds my helix mattress firmly. Now thinking about getting the desk to compliment it in the near future.

It took over one week and multiple follow up calls to received the the last piece, which is the mattress. Customer Service coordination for Domestic Operation could improve its sense of urgency!

I am so thrilled with the quality of the bed frame I purchased! It is an extremely sturdy bed, which is great. Of course, this made it a tad heavy to carry these boxes inside, but that was well worth it. My only small complaint was actually that the bed shipped quicker than I was expecting! This is not a bad thing, but I never got an email notification that the bed shipped, meaning I did not know the tracking details or that the bed would be coming in three separate boxes. For this reason, when I received only one box the first day, I was confused and thought my order was wrong. All of this would have been solved if I had received the shipment notification email to let me know three boxes were on the way. So very small complaint and overall, I am so excited by how high quality this bed is.

We love your furniture and excellent packaging for delivery.

Seriously this product is incredible. Extremely easy to put together, stylish, sturdy, solid wood. Even the packaging made me laugh. Highly recommend

Stain col

I purchased a king size Thuma Classic + Pillowboard last fall. I love the bed frame, but the Pillowboard was just okay in terms of size for my 14” high mattress. Then I purchased a 3” thick mattress topper, and the Pillowboard all but disappeared, so I purchased the matching bolsters for $55. That was a waste of money. They are poorly sewn, different lengths, and filled with a soft foam. I’ll take the advice of others and switch to several yoga blocks to lift the Pillowboard.

The service was friendly and informative. We had already made the selection from the website. Shipping was speedy. The service that removed our- very heavy!- old mattress was efficient and friendly. The only slight issues are the lack of instruction for fitting the headboard and that now we are left with two extra legs. Any ideas of what we can do with two extra legs?

It’s great. It was delivered when they said it would. Easy enough to assemble. Very happy

Absolutely love the natural color and frame. It was so easy to put together. This is exactly what we wanted. Thank you!!

Great pillow