This product has gone way down hill, my last order was full of sinew

Ordered online with the site giving the delivery time. Days passed and nothing arrived. I contacted The Original Biltong Company and no reply. Then finally they tried calling and sent an email that they had been very busy and stock was due in soon with delivery straight after that. If you need a shipment by a certain date I would avoid.

Fantastic taste and much better price than competitors. Company on occasion has delivery issues and not answering phone or emails. They do answer quickly on Facebook. Need to get better at informing customers of delays and respons

Ordered on 1st January. Half order delivered 5 weeks later. No response to email. No response to web form. Won’t pick up phone. Half order missing and uncontactable. They took the money and did not supply the goods. After spending hundreds with them over the years i’d advise to steer clear at this point.

Great experience. Many thanks.

do not order from them, they do not answer nor deliver your products

Not good missing items and still awaiting reply using billy frank now

Took 5 weeks for order to arrive. Took 3 weeks to dispatch first order and then it never arrived. Customer service is non existent . Phoned 7 times, left 3 messages, and sent 3 emails and no response. Got a response on Instagram from marketing manager Gareth who was very responsive and helpful. Looking at the recent reviews, seems I was not the only one to have an issue. I really hope the management team sort this out

I didn’t order the variety pack - I emailed the company who never replied or answer their phones. I’m now having to bin all the garlic and BBQ flavoured 250g packs. I started to raise a complaint through PayPal and got sidetracked so never pursued. Delivery also took over a week only to he disappointed. Will not be ordering here again.

Iver 2 weeks now still haven't received my order. Tried contacting twice now no anwser. Royal mail can't tell me they even have the parcel.

Emailed you guys about the order I submitted and no one came back to me, used you a couple of times now expected a better service

Waited nearly a month to receive my order and had some of it missing. No reply to any contact made and never received my missing items, so having to charge back on my credit card

I am still waiting to receive delivery of my order.

Took a while to arrive, but worth waiting for

I bought some biltong from The Original Biltong Company, but never received it. I did get an email to say it was dispatched, but shipment can NOT be tracked until after delivery. To date nothing has arrived. I've emailed them twice, but they never replied. I phoned 01494 218394 a few times, but they don't answer. The phone is automated so I left a message the 1st time, noone returned my call. I have had NO response from this company at all. Customer service is non existent.

I won't be ordering this again.

I have used this company in the past and received my order in good time and was happy with the product. Unfortunately, this time my order is now 3 weeks late, the tracking info does not work, and my emails are being ignored.

Fab product and excellent customer service. I was kept upto date, the product was delivered very quickly. This is a fabulous biltong and I'm really glad that I found this company. Well done 👏

Really poor quality biltong, both in taste and looks. 2 stars because at least mine turned up. Thought I'd try somewhere else but I'll be going back to The Savanna.

Fraud! Ordered, they look my money, never delivered and ignored all my messages. For all those this has happened to, go to your bank and report fraud. Awful.