I ordered a selection of billtong in late December, was promised delivery between 29th December and 2nd January and have yet to receive my order! I have emailed three times and also called three times (leaving a message each time) without anybody getting back to me! So I am not sure what has gone wrong, as the money has left my account.

Product not delivered despite multiple attempts to contact

Still waiting patiently for it to arrive

I have contacted you with 3 emails and a phone call to your answerphone since 23/12/25 about Order 24293 which Royal Mail misdelivered. As of today 10/1/26, you have not bothered to contact me to even acknowledge my issue. Very unchuffed.

I ordered 2 selection packs as Christmas gifts. From the website image i thought they would come boxed. Instead the individual sachets of both boxes were loose in the delivery packaging. Added to this delivery was extremely tardy. Product tasted great however

Excellent jerky! I get it for my family every Christmas!!!

The product was brought as a Christmas present. When the invoice came through it stated it was a repeat order I tried to contact supplier by phone and email with no response and now they have taken more from my account despite further attempts to contact someone. We are vegetarian and have no use for the products

The biltong was very good the only problem I had was how long it took to come (over 3 weeks) also customer service didn't get back to me. But the biltong was good

Ordered on 12th December. Delivery was due by 19th. Never despatched. Emails ignored. It's almost 2026 and still nothing. Waiting for a refund and won't be coming back.

Didn't get what I ordered

Ordered 16th December, 28 December still cannot track and order hasn’t been delivered.

Bought a one off box - arrived - tastes great BUT ‘i’ have somehow managed to subscribe to a box a month…. . there is no defence for this - it is underhand and I am furious…. i won’t buy from here again for that reason…. .

I didn’t receive all the items and haven’t heard back from customer service

Subscribed but don’t want to be. No one is replying to emails

Ordered on 10th Dec, apparently dispatched 15th Dec but no further updates and i havent received. No response from customer service. . . Just want my order as its a Christmas present.

Terrible customer service.

Please take me off. How have you managed to sign me up for receiving more Biltong when I only made a one off purchase?????

Not received yet ! Should have read the reviews.

Apparently my Billtong has been delivered. . . . . . but I havent received it 😞 Please contact me, very disappointed

Placed a large order (#24439) on the 9th with free express delivery. Delivery date stated between the 10th and 12th. I have not had a delivery notice, nor received my order - emailed the customer service department with no response. Please don't order from The Original Biltong Company, unless you are happy to wait indefinitely with no communications. I have emailed again, asking for a full refund, still no response. Unsatisfied customer, who will never order from you again and would like to warn other potential customers. Happy Christmas from The Original Biltong Company.