I have used this company in the past and received my order in good time and was happy with the product. Unfortunately, this time my order is now 3 weeks late, the tracking info does not work, and my emails are being ignored.

Fab product and excellent customer service. I was kept upto date, the product was delivered very quickly. This is a fabulous biltong and I'm really glad that I found this company. Well done 👏

Really poor quality biltong, both in taste and looks. 2 stars because at least mine turned up. Thought I'd try somewhere else but I'll be going back to The Savanna.

Fraud! Ordered, they look my money, never delivered and ignored all my messages. For all those this has happened to, go to your bank and report fraud. Awful.

I’ve ordered from them and not received me order and I’ve had no contact even after I’ve reached out multiple times, absolutely terrible save your money

Money stolen. No product arrived. Do not order from here.

I ordered a selection of billtong in late December, was promised delivery between 29th December and 2nd January and have yet to receive my order! I have emailed three times and also called three times (leaving a message each time) without anybody getting back to me! So I am not sure what has gone wrong, as the money has left my account.

Product not delivered despite multiple attempts to contact

Still waiting patiently for it to arrive

I have contacted you with 3 emails and a phone call to your answerphone since 23/12/25 about Order 24293 which Royal Mail misdelivered. As of today 10/1/26, you have not bothered to contact me to even acknowledge my issue. Very unchuffed.

I ordered 2 selection packs as Christmas gifts. From the website image i thought they would come boxed. Instead the individual sachets of both boxes were loose in the delivery packaging. Added to this delivery was extremely tardy. Product tasted great however

Excellent jerky! I get it for my family every Christmas!!!

The product was brought as a Christmas present. When the invoice came through it stated it was a repeat order I tried to contact supplier by phone and email with no response and now they have taken more from my account despite further attempts to contact someone. We are vegetarian and have no use for the products

The biltong was very good the only problem I had was how long it took to come (over 3 weeks) also customer service didn't get back to me. But the biltong was good

Ordered on 12th December. Delivery was due by 19th. Never despatched. Emails ignored. It's almost 2026 and still nothing. Waiting for a refund and won't be coming back.

Didn't get what I ordered

Ordered 16th December, 28 December still cannot track and order hasn’t been delivered.

Bought a one off box - arrived - tastes great BUT ‘i’ have somehow managed to subscribe to a box a month…. . there is no defence for this - it is underhand and I am furious…. i won’t buy from here again for that reason…. .

I didn’t receive all the items and haven’t heard back from customer service

Subscribed but don’t want to be. No one is replying to emails