I recently received my order #6515, but I am very disappointed with the service provided. Although I paid for expedited shipping, the order took more than a week to be dispatched, which was far from the expected timeline. During this delay, I attempted to contact your support team multiple times via messages, but none of my inquiries were answered. When I used the live chat, I was only told that my concern would be "notified," with no further action taken. It wasn’t until I called by phone that the shipment was finally processed. While I appreciate that the item eventually arrived, the lack of communication and the unnecessary delay are unacceptable. I hope you will take steps to improve your customer service and shipping processes to avoid situations like this in the future. Thank you for your attention to this matter.

Jessica helped us over the phone make place our order with no issues! Very nice young lady!

image of item I ordered is not what I received