Part came damage not looking like a new piece

Slow shipping, no instructions

The website showed that my part was “In Stock” and I specifically ordered for that reason because I needed the part by the weekend and didn’t have a window to run to a dealer, I figured 5 days was plenty of time for shipping. Part was not in stock as advertised, took 13 days to get part and I had a dead car in my driveway longer than necessary. Super annoying, should have had a friend pickup from the local dealer.

Part ordered was received timely with fair shipping cost. Item was as described and was the right part for my vehicle. I would order from here again without hesitation!

Friendly service prompt delivery

Excelente servicio

Good affordable price!

Ordered the parts. Fair price. Parts delivered. JEEP LOOKS AWESOME!!

I ordered two steering wheel bolts, one for immediate use and the other as backup, but I noticed that it didn't ship on the next working day, which was a Monday, even though the website said in green "In Stock. " The next day, Tuesday, I reached out via email and the customer service rep said (copy-paste) "these bolts i dont have them in stock, they are on backorder and dont show to come to our dealership until monday. " I really needed at least one of those bolts ASAP so I could replace my faulty clockspring, otherwise I had no airbags and was borrowing someone else's vehicle. So, I asked the customer service rep if we could please ship the one on the shelf, if there was one, then ship the second one later. I mentioned that I really needed it by Friday. The rep said "okay. We'll ship it out. " Friday rolls around and the USPS label was created at 6:31pm. Both bolts arrived on the following Friday. Safe to say that I was particularly upset. I followed up asking "hey, I see that the part didn't ship until Friday and sat on your shelf all weekend. What happened?" No response. I know its not exactly a several thousand dollar collision order or a new engine, but this is still garbage customer service.

Easy to find, easy to buy. Correct item, arrived well packed.

Quick delivery, quality part. Easy on-line ordering.

Came in a timely manner

Great price, quick shipping, just as I needed.

Payed for expedited shipping. Said parts were in stock. Called 3 business days after it was ordered because still not shipped. Said they would overnight it. Still took two more days to get.

Ed Payne Dealership assisted me in getting the part I needed. I ordered the incorrect part and they immediately reached out asking for my VIN to verify I get the correct part. Customer service was great and part came in very quickly. Highly recommend.

I ordered a license plate bracket and got something completely different i would like a label so I can send it back and get my refund

Receiving a TP Sensor with a "use by" date only three days away was not very great.

Best service around and the parts are always correct

The part was easy to identify and find on the website. The price was fair. But 3 weeks to get a part is way to long in this day and age.

Super slow processing and shipping out the door. Always blaming carrier which is the easy out.