We initially received the wrong parts for our futon frame; but, the Futon Shop quickly resolved the issue without an additional charge.

Customer service has been very responsive to my upset with my 5 inch shiki futon and I appreciate their responses but I am so unhappy with the product as it has been sagging ever since I slept on it.

Great experience

Website is clear, pillow arrived in a timely manner, item is as promised. Very happy with The Futon Shop.

Good

Amazing quality and durability of fabrics, craftsmanship of stitching, and zipper hardware.

Love it. Ready to go to sleeeeep.

Everything is nice and cozy

Very hard to get a hold of the futon shop in Seattle as there is a real need for more staff. Was able to contact the manager in SF who was very knowledgeable and helpful. Once we got to the store in Seattle the sales person was very nice and helpful

All my bedding and mattresses are from The Futon Shop. Truly the best for a healthy home! I am always referring clients in my holistic health practice because it truly makes a difference in your life. Thank you for what you offer!

I am a content creator on social media! Would your team want to collaborate on a brand deal together?!

Good and on time

The wool and hemp mattress arrived in a timely fashion-- shipping was quite expensive though. We are still airing out the mattress due to the funky scent of wool.

Service great!

Customer service was fast, shipping was fast!

Great mattress, very well-made and comfortable. It had a strange odor at first (Lanolin from wool? Latex?), but it's dissipating. I'm extremely pleased with this mattress thus far. Received about ten days after ordering, which was fine considering it was made to order and shipped across the country.

Not going to talk about the wait because I was very happy with the quality of the cover. And it fits and looks perfect !

I wanted to wait a month or so before reviewing this mattress. We were looking for an environmentally responsible and healthy/non-chemical mattress, that would also be something that would last for a long time. We chose this model as a guest bed, initially, but I have also been using it for lounging, naps, and sleeping about three nights out of each week when my partner is tossing and turning. It seems to support my 5’3” at 135 pound frame well, including the fact that I am a side and back sleeper. This is important to me, since I have a difficult time finding surfaces firm enough for my back, but that have enough give not to bother my neck and shoulders. (History of injury and overly flexible joints). My fiancé has also slept on it (He is 5’11” at 166 lbs) and finds it comfortable. Our biggest issue with it-even following the instructions and flipping it regularly- is that the ends of the mattress are thinner than the center, giving the person laying on it the feeling that their middle is suspended higher than their feet or head. I am wondering if this was intentional or not. But still… it makes for sitting on the edge of the bed strange, and I wonder on the longevity of such a design. The only other time I have had this happen was with a less expensive foam daybed that I would fall off of if I sat near the edge.

Very reliable and fast delivery.

Was happy to receive my order without delay and well packaged.